Gordon Humer
Hayward
Overview
5
5
years of professional experience
Work History
Service Advisor
Auto Nation Honda Fremont
02.2023 - Current
- Achieved high customer ratings consistently exceeding store/zone CSE.
- Enhanced customer satisfaction by providing timely, accurate service recommendations, and updates regarding the status of their vehicle.
- Coordinated with technicians to ensure quality of service and timely completion of customer vehicles.
- Documented customer requests to facilitate communication to technicians.
- Proficient in CDK.
- Consistently exceeded monthly gross profit goals.
- Accustomed to frequently writing 15-20 customers during a single work day.
Shipping and Receiving Clerk
Mattson Technology
07.2021 - Current
- Received incoming shipments, compared contents against associated records and transmitted to proper department.
- Monitored scheduled shipment dates to achieve timely delivery, expediting as necessary and communicating variances to customers.
- Operated equipment such as forklifts and balers to move outgoing shipments to loading area.
- Inspected merchandise and sent damaged pieces for repair before shipment.
- Put away all received packages neatly and organized by part number
Express Service Advisor
Premier Subaru Of Fremont
08.2020 - 12.2020
- Informed customers of vehicle progress and completion time, service expenses and changes to properly address concerns.
- Spent quality time building relationships with customers to maximize satisfaction.
- Performed vehicle walk-around and documented customer concerns.
- Cross-trained and provided back up for porters, and call center.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services.
- Met customer call guidelines for service levels, handle time and productivity.
Service Porter
AutoNation Honda Fremont
01.2019 - 08.2020
- Communicated with service advisors and managers about completed duties.
- Checked/restocked inventory for printer paper and car tags.
- Sanitized high-traffic areas and equipment with approved cleaning supplies.
- Moved cars around lot to increase space efficiency.
- Cleaned and organized waiting room, and restocked coffee machine
- Patrolled parking areas regularly to identify safety or vehicle concerns.
- Parked and retrieved cars according to customer needs.
- Drove customers with major services home in shuttle.
- Washed customer vehicles
- Reset tire pressure lights, and installed wiper blades for customers.
Education
High School Diploma -
Adrian Wilcox High School
Santa Clara, CA06.2016
Skills
- Self-Motivated and Independent
- CDK
- Microsoft Outlook
- Calm and Professional Under Pressure
- Customer Retention
- Time Management
- Communication
- Repair Order Prioritization
Timeline
Service Advisor
Auto Nation Honda Fremont
02.2023 - Current
Shipping and Receiving Clerk
Mattson Technology
07.2021 - Current
Express Service Advisor
Premier Subaru Of Fremont
08.2020 - 12.2020
Service Porter
AutoNation Honda Fremont
01.2019 - 08.2020
High School Diploma -
Adrian Wilcox High School
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