Mikayla Nackord
Hayward
Summary
Energetic and personable service professional with extensive experience in high-volume venues, ranging from intimate to upscale environments. With 5+ years of experience in customer service in fast paced environments, I maintain an unwavering positive demeanor and contagious enthusiasm, most especially during the busiest hours.
Overview
6
6
years of professional experience
Work History
Server
Cheesecake Factory
01.2020 - Current
- Memorize restaurants drink and food menu, provide top tier customer service, served food and beverages to patrons, assist coworkers in rush hour, assist management and kitchen.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Cultivated warm relationships with regular customers.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
Barback
Outback Steakhouse
02.2024 - 11.2024
- Assisted bartenders with drink preparation tasks, resulting in faster service for patrons.
- Maintained cleanliness of all bar areas according to health department standards through diligent sanitation practices.
- Restocked ice, condiments, and snacks.
- Assisted with inventory management, ensuring proper stock levels of liquor, beer, wine, garnishes, and other bar supplies.
- Coordinated with servers and bartenders to maintain smooth operation of bar area.
Server
Hooters
01.2023 - 11.2023
- Memorize restaurants drink and food menu, provide top tier customer service, served food and beverages to patrons, assist coworkers in rush hour, assist management and kitchen.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
Hostess/Server
Gemma
03.2019 - 05.2023
- Memorize restaurants drink and food menu, provide top tier customer service, served food and beverages to patrons, assist bar and coworkers in rush hour, assist management and kitchen.
- Suggested wine pairings to go with specific menu items.
- Enhanced customer satisfaction by providing exceptional fine dining service and anticipating guests'' needs.
- Maintained a polished appearance, contributing to the upscale ambiance desired by patrons.
- Fostered a welcoming atmosphere by greeting each guest warmly upon arrival and thanking them genuinely upon departure.
Education
Triple Associate - Science
Diablo Valley College
Pleasant Hill, CA12.2022
Certificate - Phlebotomy
Contra Costa Medical Careers College
Antioch, CA06.2020
Bachelor of Science - Nursing
Nightingale College of Nursing
Online01-2028
Skills
- Service excellence
- Food safety compliance
- Effective communication
- Effective multitasking
- Positive interpersonal skills
- Theatrical performance experience
- Collaborative team development
- Dedicated work ethic
- Exceptional customer service
- Cash flow oversight
- Team leadership
- Complex Problem-solving
Timeline
Barback
Outback Steakhouse
02.2024 - 11.2024
Server
Hooters
01.2023 - 11.2023
Server
Cheesecake Factory
01.2020 - Current
Hostess/Server
Gemma
03.2019 - 05.2023
Certificate - Phlebotomy
Contra Costa Medical Careers College
Triple Associate - Science
Diablo Valley College
Bachelor of Science - Nursing
Nightingale College of Nursing
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