MS OFFICE
GOPIKA VENUGOPAL
CALGARY,Canada
Summary
Dynamic Team Lead with 3 years of experience in driving team performance and achieving exceptional results. Proven ability to communicate effectively with diverse individuals and thrive in fast-paced environments. Noteworthy achievements in leadership, process improvement, and fostering teamwork complement a meticulous approach to administrative tasks, including document coordination and correspondence management. Aiming to leverage these skills to enhance team productivity and organizational efficiency.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Team lead
Rowan lodge
01.2022 - 11.2024
- Provided effective leadership and support for the team workers
- Resolved staff and client problems by hearing and reading complaints and investigating reports,making decisions and taking corrective actions
- Supported new staff in the completion of induction programs training and competency assessment
- Promoted the professional image of the services through excellent communication,appropriate behavior and professional appearance
- Supported the manager to run the workplace according to standards and legislation
- Facilitated communication among residents' families, healthcare professionals, and stakeholders to develop optimal care plans
- Conducted risk assessments
Customer Service Advisor
TSB Bank
05.2021 - 12.2021
- Provided excellent customer service by handling and resolving customer inquiries,complaints, and issues in a timely and professional manner
- Educated customers about billing ,payment processing,and support policies and procedures
- Ensure compliance with bank policies and procedures
- Collaborated with team members to improve customer service
- Maintain accurate customer records and documentation
Business Intern(Part-Time)
Think Pacific
11.2020 - 04.2021
- Completed weekly action project discussions with internship mentor
- Completed an action project for chosen Fijian Ministries
- Gained industry specific skills
- Enhanced remote working skills
- Contributed to development initiatives
Administration Coordinator (Part-Time)
Lindisfarne House
01.2020 - 11.2020
- Greeted visitors warmly, ensuring a friendly and efficient experience
- Maintained professional communication standards in all phone and email interactions
- Maintained accuracy in the visitors' book
- Provide excellent customer service to visitors and colleagues
- Managed general office tasks including payroll and recruitment
Public relations Coordinator
Accurate Media
04.2019 - 12.2019
- Draft and distribute press releases
- Coordinate media events and press conferences
- Collaborated with Marketing and communication teams
- Manage Social media accounts of the company and content
- Respond to media inquiries and request
Reporter Intern
Deccan Chronicle Newspaper
06.2018 - 09.2018
- Research and report on news stories and events
- Write and edit articles for publication
- Conducted interviews and gather information from various sources
- Ensure accuracy and clarity in all published content
- Adhere to deadlines and multiple assignments
- Fact -check and proofread articles before publication
- Maintain ethical journalism and standards
Education
PG Diploma - International Management
Teesside University
01.2022
MA - Journalism and Mass Communication
Bharathiar University
05.2019
BA - English Language and Literature
ST. Peter's College
05.2017
Skills
- Excellent Communication Skills
- Proactive and Multitasking
- Problem Solving
- Excellent research skills
- Good work ethics
- Analytical Skills
- Time Management
- Conflict resolution
- Leadership
- Quick Learning
- Attention to detail
- Adaptability
- Teamwork
- Customer service
Certification
- Social Media marketing ,HP Life
- Introduction to Journalism , Reuters
The CPD Certification Service UK
- Infection Control
- MCA and DoLS
- Medication Awareness
- Fire Safety Awareness
Additionalinformation
PERMANENT RESIDENT OF CANADA
Software
Word,Excel,Powerpoint,Sharepoint,Outlook,Teams
ADOBE SUITE
Photoshop, Illustrator, After Effects, InDesigns
CorelDraw
Timeline
Team lead
Rowan lodge
01.2022 - 11.2024
Customer Service Advisor
TSB Bank
05.2021 - 12.2021
Business Intern(Part-Time)
Think Pacific
11.2020 - 04.2021
Administration Coordinator (Part-Time)
Lindisfarne House
01.2020 - 11.2020
Public relations Coordinator
Accurate Media
04.2019 - 12.2019
Reporter Intern
Deccan Chronicle Newspaper
06.2018 - 09.2018
MA - Journalism and Mass Communication
Bharathiar University
BA - English Language and Literature
ST. Peter's College
PG Diploma - International Management
Teesside University
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