Summary
Overview
Work History
Education
Skills
Projects
Timeline
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Gopal Ram Kumar

Toronto,Canada

Summary

Supply chain specialist with a PGBDM in Supply Chain Management, combining hands-on logistics coordination, and sales expertise for impactful roles in Supply Chain Optimization. Experienced in fast-paced environments and adaptable to last-minute changes. Thrives under pressure and consistently earns high marks for work quality and speed.

Overview

5
5
years of professional experience

Work History

Fraud Detection Analyst

BMO
Toronto, ON
06.2025 - Current
  • Recommend process and customer service improvements based on analysis and industry trends.
  • Monitor, investigate, and evaluate financial crime risks using detection tools and manual reviews.
  • Support evidence collection for incident reporting, litigation, loss prevention, and process enhancements.
  • Document investigation findings to maintain comprehensive case files and generate reports and dashboards.
  • Manage routine and complex tasks, including stakeholder communication and escalation handling within compliance standards.

Senior Cards and Fraud Officer

RBC Royal Bank
Halifax, Canada
10.2023 - 11.2024
  • Monitored and investigated suspicious transactions across online and telephone banking platforms, effectively mitigating fraud risks.
  • Utilized analytical techniques to identify evolving fraud patterns, ensuring proactive detection and resolution of fraudulent activities.
  • Manage risks by adhering to compliance routines and controls
  • Educate clients on digital banking capabilities
  • Specialize in credit cards, offering expertise in product knowledge
  • Proactively engage with clients to deliver exceptional customer service
  • Provide credit to customers based on thorough review and assessment

Sales and Logistics Coordinator

Advanced Glazings Ltd
Sydney, Canada
01.2022 - 10.2023
  • Cultivated strong client relationships and provided exceptional customer service
  • Processed sales quotations and purchase orders efficiently
  • Managed the Sales Pipeline using CRM SUGAR
  • Produced monthly sales metrics in collaboration with the Sales Manager
  • Responded to sales and product inquiries, coordinating with R&D
  • Utilized CRM SUGAR to manage interactions with customers
  • Maintained daily engagement with Production and Accounting teams
  • Identified project leads and statuses using construction databases
  • Handled customer damage claims and liaised with freight companies
  • Ensured timely responses to customer and sales team inquiries

Team Lead

Sydney Call Centre
Sydney, Canada
12.2020 - 12.2021
  • Assisted in Sales Strategy Development
  • Stayed updated on new products and services
  • Managed a team of 20 members
  • Provided training and coaching to the Sales team
  • Set sales targets and motivated the team
  • Prepared sales reports
  • Assisted in creating marketing campaigns on social networking platforms

Education

PGBDM - Supply Chain Management

Cape Breton University
Sydney, NS, Canada
12.2020

Bachelor of Commerce - Finance, Accounting, and Business Studies

Bangalore University
Bengaluru, India
04.2018

Skills

  • Risk assessment
  • Problem solving
  • Process improvement
  • Compliance adherence
  • Supply chain management

Projects

Pre 75 - SiriusXM (Sydney Call Center), Managed a project for SiriusXM as part of an implementation designed by market experts., Successfully enhanced services for an existing consumer market., Led the project for seven months, achieving complete success. 

Cape Stone Project (Cape Breton University), Prepared a business plan for purchasing oil from Saudi Arabia to India., Created financial reports for the venture., Developed a report and presentation showcasing the transportation of oil from Saudi Arabia to India.

Timeline

Fraud Detection Analyst

BMO
06.2025 - Current

Senior Cards and Fraud Officer

RBC Royal Bank
10.2023 - 11.2024

Sales and Logistics Coordinator

Advanced Glazings Ltd
01.2022 - 10.2023

Team Lead

Sydney Call Centre
12.2020 - 12.2021

PGBDM - Supply Chain Management

Cape Breton University

Bachelor of Commerce - Finance, Accounting, and Business Studies

Bangalore University

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