Keyan Khorassani
Richmond Hill,ON
Summary
- Dedicated professional with experience in fraud analysis and customer service. Known for strong problem-solving abilities and attention to detail, contributing to enhanced fraud detection and customer satisfaction. Committed to driving impactful results in fraud prevention.
Overview
2
2
years of professional experience
Work History
Fraud Detection Analyst
Scotiabank
Toronto, Ontario
01.2023 - 01.2024
- Analyzed alerts from fraud detection tools to assess potential fraud occurrence.
- Collaborated with team members to identify and act on large-scale fraud trends.
- Escalated emerging fraud patterns to management for rule implementation.
Communicated with branches and departments to resolve fraud-related inquiries.
- Completed accurate fraud reports to support adjudication processes.
Minimized fraud risk and losses by adhering to Scotiabank policies and controls. - Monitored transactions for suspicious activity using advanced fraud detection systems.
Credit Card Specialist
BMO Financial Group
Toronto, Ontario
03.2022 - 11.2022
- Resolved credit card inquiries, ensuring prompt assistance and high customer satisfaction levels.
- Managed corporate credit card accounts, overseeing issuance, renewal, and cancellation processes.
- Conducted transaction reviews and audits to identify discrepancies and ensure policy compliance.
- Developed training materials and conducted sessions for stakeholders to enhance understanding and compliance.
Sales Associate
The Source
Richmond Hill, Ontario
09.2021 - 03.2022
- Delivered personalized product recommendations and upsold items to fulfill customer needs while clearly explaining features and benefits.
- Responded promptly to customer inquiries, prioritizing positive experiences through efficient problem resolution.
- Maintained current knowledge of technological trends to enhance product expertise and customer support.
- Collaborated with team members to achieve store sales targets, fostering a cohesive work environment.
- Maintained organized and visually appealing merchandise displays on the sales floor.
Education
High School Diploma -
École Secondaire Catholique Renaissance
Aurora, ON06-2012
Skills
- Fraud analysis
- Multilingual communication
- Transaction monitoring
- Risk assessment
- Accurate reporting
- Fraud rule development
- Customer relationship management
Timeline
Fraud Detection Analyst
Scotiabank
01.2023 - 01.2024
Credit Card Specialist
BMO Financial Group
03.2022 - 11.2022
Sales Associate
The Source
09.2021 - 03.2022
High School Diploma -
École Secondaire Catholique Renaissance