Gonzalo Martin
London,ON
Summary
Responsible and energetic person seeking a position where I can utilize the skills and work experience to contribute to the efficient completion of tasks. I am ready to further develop new skills and take on challenges with a positive attitude. Outgoing individual with well-honed organizational, labor and teamwork skills. Enthusiastic and team-driven with 3 years of experience working in busy environments.
Overview
5
5
years of professional experience
Work History
Warehouseman
DSV
06.2023 - 11.2023
- Efficiently retrieved merchandise from bins or shelves, ensuring accuracy in fulfilling order receipts
- Conducted meticulous inspections of stock items, reporting any damages promptly to supervisors
- Recorded and managed stock data manually and on computer systems, ensuring precise inventory control
- Collaborated with the operations supervisor, executing tasks as directed, contributing to streamlined operations.
Customer Service
Hi Times
07.2022 - 08.2023
- Provided personalized and exceptional customer service, fostering a welcoming and organized store environment
- Demonstrated comprehensive knowledge of store products, ensuring tailored assistance for customer needs and preferences.
Warehouse Worker
One Extra Guy
01.2022 - 07.2022
- Safely lifted, collected, and organized packages weighing over 80 pounds, maintaining accuracy in placement
- Displayed adaptability in swiftly learning new tasks and work systems, optimizing team workflow efficiency.
- Loaded, unloaded, and moved material to and from storage and production areas.
- Performed general housekeeping and cleaning tasks.
- Operated pallet jacks and material moving equipment to receive and transport items from various warehouse locations.
Customer Representative
FedEx (Sitel)
04.2019 - 08.2020
- Handled a high call volume, averaging 60-80 calls daily, efficiently resolving customer issues and providing exemplary service
- Demonstrated an ability to maintain composure, actively listening to and understanding customer problems to provide effective solutions and de-escalate tense situations.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Maintained courteous, friendly atmosphere for guests to increase overall satisfaction and customer service standards.
Education
Interactive Media Design -
Fanshawe College
London, Canada01.2023
Visual Communication Design -
Javeriana University
Cali, Colombia01.2019
Skills
- Diligent learner, adhering to guidelines and adapting to internal changes
- Motivated to achieve high-quality results and demonstrate flexibility in working hours
- Excellent organizational, time management, and multitasking skills
- Proficient in weight handling, maintaining cleanliness, and standing for extended periods
- Warehouse Operations
- Material Handling
- Logistics Management
- Call Management
- Scheduling
- Information Security
- Account Updating
- Order picking and processing
Languages
English
Spanish
Timeline
Warehouseman
DSV
06.2023 - 11.2023
Customer Service
Hi Times
07.2022 - 08.2023
Warehouse Worker
One Extra Guy
01.2022 - 07.2022
Customer Representative
FedEx (Sitel)
04.2019 - 08.2020
Interactive Media Design -
Fanshawe College
Visual Communication Design -
Javeriana University
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