Gonzalo Elias Roman

Operations Leadership | Inventory Planning | Workforce Management | KPI Analysis | Team Development

• Lead daily operations of a high-volume retail store, supervising a team of 12–14 employees while managing workforce planning, staff scheduling, and delivering operational excellence and an exceptional customer experience.
• Designed and implemented a B2B partnership and community outreach tracking system to manage prospect pipelines, follow-ups, opportunities, and events, with automated KPI reporting and dashboard visibility.
• Monitor and analyze key performance indicators (KPIs), including sales, UPT, average transaction value, waste, and labor, to identify opportunities for continuous improvement.
• Manage inventory forecasting, purchasing, stock replenishment, product transfers, receiving, and inventory accuracy while maintaining budget targets.
• Train and coach new employees through onboarding, trial shifts, and 30-, 60-, and 90-day performance reviews, collaborating with the District Manager to improve operational performance.

Store Operations | Team Supervision | Inventory Control | Customer Experience

• Supported daily store operations, including inventory management, customer service, staff supervision, and operational execution in a fast-paced retail environment.
• Assisted with employee onboarding, coaching, and performance reviews while helping maintain company standards and improve team productivity.
• Acted as the store lead in the Store Manager's absence by supervising daily operations, supporting inventory management, resolving customer concerns, and ensuring smooth store execution.

Inventory Control | Stock Replenishment | Receiving | Vendor Coordination

• Maintained inventory accuracy through cycle counts, stock replenishment, receiving, and product rotation.
• Prepared purchase orders, receiving documentation, and inventory records while coordinating with vendors regarding product availability and deliveries.
• Monitored inventory levels, product expiration dates, and stock movement to support efficient store operations and minimize inventory discrepancies.

Procurement | Inventory Control | Warehouse Operations | Supply Chain Support

• Supported warehouse operations, inventory control, warehouse documentation, procurement, and transportation logistics to ensure efficient daily operations.
• Monitored inventory discrepancies, coordinated material orders, and tracked supplier deliveries to maintain inventory accuracy and operational continuity.