Summary
Overview
Work History
Education
Skills
Timeline
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Shaina Larmore

Sacramento

Summary

Dynamic Store Manager with extensive experience at CVS Caremark, excelling in customer service and inventory management. Proven track record in enhancing store operations and team performance through effective training and mentoring. Skilled in cash management and strategic scheduling, consistently improving customer satisfaction and operational efficiency.

Overview

11
11
years of professional experience

Work History

Store Manager

CVS Caremark
08.2024 - Current
  • Gained proficiency in inventory management systems to track stock levels and product availability.
  • Assisted in creating visually appealing merchandise displays to enhance customer engagement.
  • Learned operational procedures for handling cash registers and processing transactions efficiently.
  • Supported team members in maintaining store cleanliness and organization during peak hours.
  • Familiarized with loss prevention strategies to minimize theft and ensure store security.
  • Developed an understanding of customer service principles to resolve inquiries and improve satisfaction.
  • Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
  • Managed inventory control, cash control, and store opening and closing procedures.
  • Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
  • Assisted with hiring, training and mentoring new staff members.
  • Approved regular payroll submissions for employees.
  • Reconciled daily sales transactions to balance and log day-to-day revenue.
  • Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
  • Supervised guests at front counter, answering questions regarding products.
  • Ensured compliance with all applicable laws, regulations, policies by regularly reviewing store procedures and taking corrective measures when necessary.
  • Contributed to training sessions for new hires on store policies and operational tasks.

Store Manager in Training

CVS Caremark
08.2023 - 08.2024
  • Assisted daily store operations to ensure smooth functioning and customer satisfaction.
  • Supported inventory management through accurate stock tracking and replenishment processes.
  • Collaborated with team members to maintain high visual merchandising standards.
  • Engaged with customers to provide exceptional service and address inquiries effectively.
  • Led weekly staff meetings to discuss operational updates, address concerns or challenges, and celebrate team successes.
  • Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
  • Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
  • Assisted in recruiting, hiring and training of team members.
  • Scheduled employees for shifts, taking into account customer traffic and employee strengths.

Lead Pharmacy Technician

CVS Caremark
01.2014 - 08.2023
  • Managed medication inventory and ensured timely restocking of supplies.
  • Collaborated with pharmacists to verify prescription accuracy and resolve discrepancies.
  • Trained new pharmacy technicians on operational procedures and best practices.
  • Assisted in compounding medications following strict safety protocols and guidelines.
  • Utilized pharmacy management software to process prescriptions efficiently.
  • Implemented workflow improvements that enhanced service delivery and reduced wait times.
  • Provided exceptional customer service by addressing patient inquiries and concerns promptly.
  • Helped maintain a clean and organized workspace for optimal efficiency during high-volume periods.
  • Answered incoming phone calls and addressed questions from customers and healthcare providers.
  • Stocked, labeled, and inventoried medication to keep accurate records.
  • Resolved non-routine issues like third-party billing, computer system, and customer service issues.
  • Optimized inventory management, regularly reviewing stock levels and placing timely orders to prevent shortages or overstocking issues.
  • Maintained compliance with all federal and state regulations related to pharmaceutical operations, ensuring accurate record-keeping and documentation practices.
  • Collected co-payments or full payments from customers.
  • Managed opening and closing duties for pharmacy.

Education

Bachelor of Science - Business Managment

Colardo Technical University
Colorado Springs, CO
01-2027

High School Diploma -

Sia Tech Acadamy
Sacramento, CA
01-2005

Skills

  • Customer service
  • Problem-solving
  • Customer relations
  • Multitasking and organization
  • Store operations
  • Customer service management
  • Training and mentoring
  • Team leadership
  • Friendly and positive
  • Inventory management
  • Store merchandising
  • Cash management
  • Shift scheduling
  • Recruiting and hiring
  • Strategic thinker
  • Opening and closing procedures
  • POS systems
  • Store displays
  • Staff supervision
  • Accurate cash handling
  • Employee scheduling
  • Work Planning and Prioritization
  • Payroll management
  • Bank deposit procedures
  • Employee terminations
  • Talent recruitment
  • Performance reviews

Timeline

Store Manager

CVS Caremark
08.2024 - Current

Store Manager in Training

CVS Caremark
08.2023 - 08.2024

Lead Pharmacy Technician

CVS Caremark
01.2014 - 08.2023

Bachelor of Science - Business Managment

Colardo Technical University

High School Diploma -

Sia Tech Acadamy

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Shaina Larmore