GOMZY KHURANA

Supervision and Leadership:

• Provide leadership and direction to the restaurant team during shifts.
• Delegate tasks and responsibilities to team members.
• Train new employees and ensure they understand A&W policies and procedures.

Food Safety and Compliance:

• Hold a Food Safe Level 1 certificate.
• Ensure that all food handling and preparation practices comply with food safety regulations.
• Monitor food temperatures and storage to prevent foodborne illnesses.
• Conduct regular safety and sanitation inspections.

Customer Service:

• Maintain a high level of customer service and guest satisfaction.
• Handle customer inquiries, concerns, and complaints in a professional manner.
• Ensure that orders are prepared accurately and delivered promptly.

Shift Management:

• Oversee the daily operations of the restaurant during assigned shifts.
• Manage employee schedules, breaks, and rotations.
• Coordinate kitchen and front-of-house activities to maintain efficiency.

Inventory and Supply Management:

• Monitor inventory levels and place orders for supplies as needed.
• Ensure proper storage of food and supplies to minimize waste.
• Conduct regular inventory counts and reconcile with records.

Quality Control:

• Ensure that all menu items are prepared according to A&W's quality standards.
• Perform quality checks on food items before they are served.
• Address any issues with food quality promptly.

Training and Development:

• Conduct ongoing training sessions for team members to enhance their skills.
• Provide feedback and coaching to employees to improve performance.
• Identify and recommend candidates for advancement within the team.

Cash Handling and Reporting:

• Manage cash registers and handle cash transactions accurately.
• Prepare daily sales reports and reconcile cash at the end of each shift.
• Report any discrepancies or financial irregularities to management.

Cleanliness and Maintenance:

• Ensure the cleanliness and maintenance of the restaurant, including kitchen and dining areas.
• Perform routine cleaning tasks and delegate responsibilities to the team.
• Schedule and oversee equipment maintenance and repairs.

Team Collaboration:

• Foster a positive and collaborative work environment among team members.
• Work closely with other supervisors and management to achieve operational goals.
• Communicate effectively with staff and management regarding any operational issues.

Adherence to Company Policies:

• Enforce company policies and standards related to employee conduct, dress code, and customer service.
• Uphold A&W's brand image and values.

Emergency Response:

• Be prepared to respond to emergencies, such as fires or medical incidents, following established procedures.

• Managing the products and stocks efficiently
• Experienced in keeping the records and other paperwork using the computing softwares.