Gokula Krishnan Kannappan
Kamloops,BC
Summary
Dynamic leader with a proven track record at Garda World Security, excelling in staff supervision and policy implementation. Mastered customer service and complaint resolution, significantly enhancing operational efficiency. Skilled in Microsoft Office and adept at fostering team collaboration. Achieved notable improvements in safety protocols and emergency response, demonstrating exceptional problem-solving and multitasking abilities. Motivated individual with business acumen and willingness to take on challenging roles. Tech-savvy and quick learning with technical know-how, social media expertise and sales abilities to support and drive substantial growth.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Airport Security Supervisor & Officer
Garda World Security
Kamloops, Canada
10.2023 - Current
- Supervised security staff and conducted performance assessments to maintain high operational standards.
- Developed and enforced policies to ensure compliance and safety.
- Monitored operations, addressing incidents swiftly and effectively.
- Scheduled staff shifts, and ensured a smooth transition between teams.
- Provided guidance to team members on how to effectively complete tasks within established timelines.
- Conducted performance evaluations and provided constructive feedback.
- Led training and development programs to enhance team skills and performance.
- Participated in regular meetings with upper management regarding progress updates on current initiatives.
- Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
Security Officer
Guardteck Corporation
Kamloops, Canada
10.2022 - Current
- Patrolled premises to ensure safety and compliance with policies
- Addressed customer inquiries and resolved issues in a professional manner
- Assisted in maintaining detailed records of operations and incident reports
- Monitored CCTV systems to ensure safety and security of premises.
- Maintained high levels of alertness throughout shifts.
- Warned violators of rule infractions and escorted unauthorized persons off premises.
- Checked for safety hazards and took corrective action when necessary.
Front-End Manager
Madras Masala & Grill
Kamloops, Canada
09.2021 - 10.2022
- Managed daily operations, including staff scheduling, cash handling, and inventory organization
- Recruited, trained, and supervised staff to ensure consistent service quality
- Handled customer complaints and concerns with tact and professionalism, improving overall satisfaction
- Negotiated with suppliers to secure quality materials at competitive rates
- Conducted training sessions for team members to enhance service delivery and operational efficiency
Education
Post-Baccalaureate Diploma - Business Administration
Thompson Rivers University
Kamloops, BC01.2024
Bachelor of Engineering - Automobile
Dr. Mahalingam College of Engineering and Technology
India05.2019
Skills
- Leadership and staff supervision
- Policy development and implementation
- Budget preparation and financial monitoring
- Customer service and complaint resolution
- Scheduling and inventory management
- Proficiency in the Microsoft Office Suite (Word, Excel, PowerPoint)
- Multitasking
- Problem solving
- Attention to detail
- Report writing
- Emergency and non-emergency response
- Safety protocols
- Team collaboration
Certification
- Occupational First Aid Level 1
- Basic Security Training
- Advanced Security Training
Languages
- English, Professional Working Proficiency
- Tamil, Native or Bilingual Proficiency
- Telugu, Limited Working Proficiency
- Hindi, Limited Working Proficiency
Timeline
Airport Security Supervisor & Officer
Garda World Security
10.2023 - Current
Security Officer
Guardteck Corporation
10.2022 - Current
Front-End Manager
Madras Masala & Grill
09.2021 - 10.2022
Post-Baccalaureate Diploma - Business Administration
Thompson Rivers University
Bachelor of Engineering - Automobile
Dr. Mahalingam College of Engineering and Technology
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