GOKUL RAMAKRISHNAN

Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.

• ROBOTIC ACCOUNTING ADVANCED EXCEL CERTIFICATION
• TALLY ACE CERTIFICATION
• NATIONAL SERVICE SCHEME VOLUNTEER

• Lawtons Drugs, Store Supervisor, 02/01/23, 01/01/24, Maintained compliance with company policies, objectives, and communication., Monitored workflow to goals improved employee time management and increased productivity., Created successful work schedules for each team member to maintain deadlines and fully staffed shifts., Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.
• Reliance, Warehouse, India, 09/01/21, 11/01/22, Collected orders and regular warehouse lines., Managed proper inventory records., Created packing list and updated shipment information in a database., Maintained contact with vendors to ensure timely delivery of goods.
• Decathlon, Sales Representative, India, 01/01/20, 08/01/21, Increased sales by offering advice on purchases and promoting additional products., Achieved monthly sales goals by promoting product benefits and enrolling new clients., Retained excellent client satisfaction ratings through outstanding service delivery.