Summary
Overview
Work History
Education
Skills
Accomplishments
References
Timeline
Hi, I’m

Parth Mahajan

St. Catharines,ON

Summary

As a business communication major with a minor in management, I have developed a strong foundation in effective communication, leadership, and problem-solving skills. With over one year of experience in customer service and another close to two years as a technical consultant, I have honed my ability to provide outstanding customer support and technical expertise to clients.

I am now seeking new opportunities to apply my skills and experience in a challenging and dynamic work environment If you are looking for a dedicated and enthusiastic team player with a passion for delivering exceptional customer service, I would welcome the opportunity to discuss how I can contribute to your organization. Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.

Overview

3
years of professional experience
2

Years of working experience in handling stores.

1

Years of experience as technical support.

Work History

Vape 4 U
Port colborne, Ontario

Store Supervisor
2023.08 - Current (2 education.years_Label)

Job overview

  • Greeted customers entering store and responded promptly to customer needs.
  • Built relationships with customers to encourage repeat business.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Restocked and organized merchandise in front lanes.
  • Answered questions about store policies and addressed customer concerns.
  • Used POS system to enter orders, process payments and issue receipts.

Concentrix

Technical Consultant
06.2022 - 03.2023

Job overview

  • Provided customer support when needed with product.
  • Troubleshooting problem to extent to solve issue for customer.
  • Making case notes for each of case for next representative.
  • Making client leaving smile when end conversation with us.
  • Typing speed around 47 words/sec.

Sitel

Customer Service Representative
06.2020 - 12.2020

Job overview

  • In Collections department, attended calls from customers regarding their mobile bill payment.
  • Helped customers regarding issue in their mobile, if they have one.
  • If any customer is angry with service, DE-escalate him/her and provide best service.
  • Provided primary customer support to internal and external customers.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Responded to customer requests for products, services and company information.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Answered constant flow of customer calls with minimal wait times.
  • Provided information regarding charge accounts and loyalty programs.
  • Used company troubleshooting resolution tree to evaluate technical problems and find appropriate solutions.

Linwell Variety Store

Cashier
12.2021 - 05.2023

Job overview

  • Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Helped customers complete purchases, locate items and join reward programs.
  • Restocked and organized merchandise in front lanes.

Subway

Front Desk Associate
09.2021 - 01.2022

Job overview

  • Maintained cleanliness and organization of front desk area.
  • Greeted visitors and customers upon arrival, offered assistance and answered questions to build rapport and retention.
  • Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
  • Greeted guests at front desk and engaged in pleasant conversations while managing orders of customers.

Education

Brock University
St. Catharines, ON

Bachelor of Arts from Business Communication
04.2023

University Overview

  • Minors In Management
  • Member of Indian Student Organization (ISA)

D.A.V. Public School
Faridabad, India

High School Diploma
04.2018

University Overview

Skills

  • Report preparation
  • Complaint resolution
  • International sales support
  • Sales expertise
  • Good listening skills
  • Technical Guidance
  • Customer Needs Assessments
  • Cash Counting
  • Sales Presentation
  • Inventory Stocking

Accomplishments

Accomplishments
  • Telephone Service - Professionally processed 80+ calls per day, providing information and service to ensure customer satisfaction.
  • Customer Follow-up - Ensured that customers were satisfied with company products and services by doing purchase follow-up calls.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Conflict Resolution - Responsible for handling customer account inquiries, accurately providing information to ensure resolution of product/service complaints and customer satisfaction.
  • Documented and resolved the issues which led to happy clients.
  • Resolved product issue through consumer testing.
  • Completed intensive training in database fundamentals and software engineering.

References

References

Mr. Ashok Malaviya - +!(289)-213-9220

Timeline

Store Supervisor
Vape 4 U
2023.08 - Current (2 education.years_Label)
Technical Consultant
Concentrix
06.2022 - 03.2023
Cashier
Linwell Variety Store
12.2021 - 05.2023
Front Desk Associate
Subway
09.2021 - 01.2022
Customer Service Representative
Sitel
06.2020 - 12.2020
Brock University
Bachelor of Arts from Business Communication
D.A.V. Public School
High School Diploma

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Parth Mahajan