Godfred Effah
Brampton,ON
Summary
Customer Service Representative with background in providing exceptional support and resolving customer inquiries. Skilled in communication, problem-solving, and maintaining positive relationships with customers. Demonstrated ability to improve customer satisfaction and loyalty through attentive service and effective issue resolution. Committed to enhancing team performance by sharing knowledge and best practices in customer service operations.
Overview
1
1
year of professional experience
Work History
Customer Service Representative
Freedom Mobile
Mississauga, Ontario
01.2025 - 07.2025
- Answered inbound calls, chats and emails to facilitate customer service.
- Led on- and off-site customer support teams across multiple time zones.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Provided exceptional customer service to ensure customer satisfaction.
- Kept records of customer interactions or transactions, thoroughly recording details of inquiries.
- Improved product knowledge on continuous basis to provide optimal service and achieve sales quotas.
Customer Service Representative
Center for Addiction and Mental Health
Toronto, Ontario
08.2024 - 03.2025
- Answered inbound calls, chats and emails to facilitate customer service.
- Led on- and off-site customer support teams across multiple time zones.
- Provided exceptional customer service to ensure customer satisfaction.
- Kept records of customer interactions or transactions, thoroughly recording details of inquiries.
- Developed strong relationships with customers by providing personalized assistance and support.
- Oversaw warranty counseling process to manage expense controls.
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
Education
Information And Communication Technology
Canadore College of Applied Arts And Technology
North Bay, ON06-2025
Computer Engineering
University of Energy And Natural Resources
Sunyani, Ghana03-2022
Skills
- Programming languages
- Network troubleshooting
- Team collaboration
- Effective communication
- Software navigation
- Administrative support
- Record preparation
- Grammar
- Technical documentation
- Data analysis
- Customer service
Timeline
Customer Service Representative
Freedom Mobile
01.2025 - 07.2025
Customer Service Representative
Center for Addiction and Mental Health
08.2024 - 03.2025
Information And Communication Technology
Canadore College of Applied Arts And Technology
Computer Engineering
University of Energy And Natural Resources
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