KRISHNA BABU MENON
Scarborough,ON
Summary
Experienced Data Management Professional skilled in optimizing data processes and driving organizational efficiency. Seeking opportunities to leverage expertise in strategy design and implementation in a customer-focused environment to contribute to company objectives and success.
Overview
9
9
years of professional experience
Work History
Customer Service Representative
Powerhouse Retail Services
02.2023 - Current
- Implement planograms to merchandise Levi’s products, utilizing proactive selling techniques to establish customer wardrobes and foster relationships
- Optimize operational processes, including supply chain management and inventory forecasting, through data analytics based on historical data
- Provide excellent customer service by greeting and engaging with customers, addressing their needs, suggesting solutions, and resolving complaints
- Deliver monthly reports containing customer demands, inventory updates, and relevant information
- Operate cash registers proficiently and assist with billing out, while also providing advice on sales and promotions
Application Development Engineer
Accenture
11.2014 - 04.2022
- Led ETL strategy development, designing robust processes and workflows to enhance business operations, leveraging data from Teradata and Oracle systems
- Conducted end-to-end testing and migration of historical data from Teradata to Snowflake system, ensuring seamless transition and data integrity
- Orchestrated the migration of existing ETL mappings and workflows from Informatica PowerCenter to IICS, facilitating a modernized platform and smooth operation
- Transformed complex business requirements into actionable insights, deploying models and migrating compliance processes for enhanced efficiency
- Played a pivotal role in software maintenance, troubleshooting, and automation, contributing to uninterrupted operational efficiency and modernization of technology stack
Education
PG Diploma - Artificial Intelligence and Machine learning
Lambton College
Toronto12.2023
B-Tech - Electrical and Electronics Engineering
CUSAT University
04.2014
Skills
- Communication Skills(written and verbal)
- Critical Thinking
- Attention to Detail
- Adaptability
- Technical Support
- Customer service
- Programming languages
- Conflict resolution
- Presentation skills
- Collaboration
Timeline
Customer Service Representative
Powerhouse Retail Services
02.2023 - Current
Application Development Engineer
Accenture
11.2014 - 04.2022
PG Diploma - Artificial Intelligence and Machine learning
Lambton College
B-Tech - Electrical and Electronics Engineering
CUSAT University
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