Summary
Overview
Work History
Education
Skills
Certification
Timeline
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Gloria Missah

Toronto,ON

Summary

Dedicated professional with vast experience in customer service, data entry, and scheduling. Proficient in Microsoft Office Suite and various software programs. Committed to providing a high-level of service, accuracy, and efficiency while working in a fast-paced environment.

Overview

8
8
years of professional experience
1
1
Certification

Work History

Server

Milestones Bar and Grill
07.2018 - Current
  • Greeted guests with a positive and enthusiastic attitude
  • Monitored dining and bar area to maximize table usage and minimize guest wait times
  • Took food and drink orders, ran food, and refilled drinks
  • Provided menu information and recommendations upon request
  • Attended to guest needs and organized tables for use.

Beverage Server

Woodbine Racetrack
12.2022 - 06.2023
  • Processed orders and served food and beverages to guests
  • Delivered prompt, courteous service to guests and staff
  • Handled payments and addressed guest complaints
  • Maintained thorough knowledge of menu items
  • Ensured clear communication with guests, managers, and employees.

Receptionist/Concierge

The Parkland
06.2021 - 03.2022
  • Managed front desk operations and assisted guests with inquiries
  • Provided administrative support, including managing schedules and appointments
  • Coordinated special requests and facilitated reservations for guests
  • Maintained an organized filing system and handled incoming correspondence
  • Assisted with event planning and ensured smooth operations for events.

Server

Turtle Jack's Muskoka Grill
10.2020 - 05.2021
  • Provided optimal service for guests to ensure satisfaction
  • Addressed and rectified guest complaints for a positive experience
  • Took guest orders and actively upsold menu items.

Cashier/Sales Associate

Marshalls
09.2016 - 06.2019
  • Maintained a neat and organized sales floor
  • Assisted customers in selecting products and sizes
  • Ensured a positive checkout experience for customers
  • Back stocked deliveries and prepared merchandise.

Education

Bachelor's Degree -

York University
Toronto, ON
06.2025

Skills

  • Point of Sale (POS) Systems
  • Microsoft Office Suite (Excel, Word, PowerPoint)
  • Data Entry and Management
  • Excellent Customer Service
  • Sales and Upselling Techniques
  • Food Handling and Safety
  • Administrative Support
  • Strong Communication Skills
  • Problem-Solving and Conflict Resolution
  • Time Management and Organization

Certification

  • YouCan Certified Conflict Mediator
  • Smart Serve Certificate

Timeline

Beverage Server

Woodbine Racetrack
12.2022 - 06.2023

Receptionist/Concierge

The Parkland
06.2021 - 03.2022

Server

Turtle Jack's Muskoka Grill
10.2020 - 05.2021

Server

Milestones Bar and Grill
07.2018 - Current

Cashier/Sales Associate

Marshalls
09.2016 - 06.2019

Bachelor's Degree -

York University

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Gloria Missah