- Team sports
- Foodservice trends
- Photography
Gia Truong
Hotel Operations Management
Toronto,ON
Summary
Proactive and motivated worker with 8 years of work experience in the hospitality industry. Efficiently work in fast-paced environments and handle multiple tasks simultaneously. Seeking to transition into new field, leveraging skills in effective communication and team collaboration.
Overview
8
8
years of professional experience
2
2
years of post-secondary education
4
4
Certifications
2
2
Languages
Work History
SERVER
Daimaru Sukiyaki
Toronto, Ontario
02.2022 - Current
- Boosted restaurant’s online reputation by proactively encouraging satisfied customers to leave positive Google reviews, contributing to its 4.8-star rating (5,000+ reviews).
- Managed 6-table section (20+ guests) daily, delivering efficient and personalized service in high-volume settings
- Strategically timed check-ins with customers to take orders and confirm satisfaction with meals after delivery, taking action to correct any problems.
- Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
- Enhanced team efficiency, collaborating effectively in high-pressure settings.
- Maintained cleanliness and organization in dining area, contributing to welcoming atmosphere.
Personal Support Worker Student
Ehatare Retirement
Toronto, Ontario
07.2022 - 09.2022
- Managed full-care responsibilities for 10+ residents daily in a high-stress environment.
- Partnered with nursing teams to prioritize tasks during short-staffed shifts.
- Streamlined medication and meal delivery for 5+ residents per shift.
- Maintained compassionate service standards despite high workload.
Personal Support Worker Student
Scarborough Health Network - General Hospital
Toronto, Ontario
05.2022 - 07.2022
- Managed daily individualized care for 5 patients, ensuring timely and detail-oriented support.
- Documented and reported 15+ daily patient updates with 100% accuracy, demonstrating detail-orientation.
- Collaborated with 10+ healthcare staff daily to coordinate care, proving teamwork in high-pressure environments.
- Assisted with daily living activities (hygiene, feeding, mobility), demonstrating patience and attention to detail.
- Maintained clean and sanitized environments, following strict safety protocols.
SERVER/ CASHIER
Pho Vietnam 999
Brantford, Ontario
04.2021 - 12.2021
- Learned duties for various positions and provided backup at key times.
- Collaborating with kitchen staff and other servers to ensure smooth service and timely delivery of food.
- Increased sales by suggesting additional items like desserts and drinks based on customers' orders.
- Boosted repeat customer rates, remembered regular guests' preferences and greeted them by name.
- Used POS system to enter orders, process payments and issue receipts.
SERVER
Saigon Maxim Restaurant
01.2017 - 02.2018
- Provided training assistance for new hires, helping them acclimate quickly to restaurant procedures and expectations for excellent service delivery.
- Addressed and handled customer complaints in polite and professional manner.
- Memorized dynamic menu options to accurately relay offerings to guests.
Education
Diploma - Hotel Operations Management
Centennial College
Scarborough, ON 01.2023 - 09.2024
Ontario College Certificate - Personal Support Worker
Centennial College
Scarborough, ON 01.2022 - 08.2022
Skills
- Customer Service
- Microsoft Excel
- Point of Sale (POS) Systems
- Multitasking
- Time Management
- Person-centered care
- Inventory management
Certification
Smart Serve
Interests
Timeline
Diploma - Hotel Operations Management
Centennial College
01.2023 - 09.2024
Personal Support Worker Student
Ehatare Retirement
07.2022 - 09.2022
Personal Support Worker Student
Scarborough Health Network - General Hospital
05.2022 - 07.2022
SERVER
Daimaru Sukiyaki
02.2022 - Current
Ontario College Certificate - Personal Support Worker
Centennial College
01.2022 - 08.2022
SERVER/ CASHIER
Pho Vietnam 999
04.2021 - 12.2021
SERVER
Saigon Maxim Restaurant
01.2017 - 02.2018
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