Karla Suarez
Santa Ana
Summary
Experienced with providing exceptional guest services and ensuring welcoming environment. Utilizes strong communication and problem-solving skills to address guest needs effectively. Track record of fostering positive guest experiences and maintaining high service standards.
Overview
3
3
years of professional experience
Work History
Front Desk Attendant
Bowlero Lanes
Tustin, California
10.2025 - 04.2026
- Greeted and assisted guests during check-in and check-out, enhancing overall guest experience.
- Provided excellent customer service to ensure guest satisfaction.
- Processed payments and issued receipts and correct change, ensuring accurate financial transactions.
- Monitored reservations to track incoming parties and special events.
- Executed closing tasks, including cleaning restrooms and vacuuming guest areas, to uphold facility cleanliness and organization.
Concierge
Clearwater Living-Senior Living
Santa Ana, USA
02.2023 - 05.2024
- Greeted guests upon entry and exit, enhancing guest experience and satisfaction
- Directed incoming calls to appropriate staff, ensuring timely and effective communication
- Monitored security cameras and facility entry points, supporting resident safety and security
- Resolved customer complaints efficiently, delivering satisfactory resolutions and maintaining client trust
Education
Bachelor of Arts - Psychology
California State University, Fullerton
Fullerton, CA05-2027
Skills
- Front desk operations
- Customer service
- Cash handling
- Problem solving
- Conflict resolution
- Communication skills
- Proficient in Spanish
- Empathy
- Positive attitude
Timeline
Front Desk Attendant
Bowlero Lanes
10.2025 - 04.2026
Concierge
Clearwater Living-Senior Living
02.2023 - 05.2024
Bachelor of Arts - Psychology
California State University, Fullerton