GLORIA DADA
Toronto,ON
Summary
Dynamic customer service professional with a proven track record at Icon Tee Nigeria Limited, excelling in cash handling and appointment scheduling. Recognized for building strong customer relationships and resolving conflicts effectively, ensuring a welcoming environment. Committed to delivering exceptional service and maintaining operational accuracy.
Experienced with coordinating volunteer activities and supporting community programs. Utilizes organizational and interpersonal skills to promote effective project execution. Knowledge of building strong community relations and enhancing service delivery.
Overview
4
4
years of professional experience
Work History
Volunteer
FOOD BANK
01.2025 - Current
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed appointments and meetings.
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
- Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
- Collected room deposits, fees, and payments.
Cashier
Icon Tee Nigeria Limited
02.2021 - 06.2024
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
Education
High School Diploma -
Northview Heights Secondary School
Toronto, ON07-2026
Skills
- Customer service
- Conflict resolution
- Appointment scheduling
- Cash handling
- Sales assistance
- Data entry
Languages
English
Professional Working
Accomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets.
Timeline
Volunteer
FOOD BANK
01.2025 - Current
Cashier
Icon Tee Nigeria Limited
02.2021 - 06.2024
High School Diploma -
Northview Heights Secondary School
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