Gloria Assiamah
Ottawa,ON
Summary
Dynamic Early Childhood Educator with a proven track record at Earth Kidz Early Learning Centre, excelling in child development and effective communication. Skilled in project planning and record keeping, I fostered engaging activities that enhanced children's growth, while maintaining a clean and safe environment. Adaptable and committed to nurturing young minds.
Overview
14
14
years of professional experience
Work History
Early Childhood Educator
Earth Kidz Early Learning Centre
Nepean, Ontario
10.2019 - 09.2024
- Organized indoor and outdoor playtime activities to promote physical and mental development of children.
- Attended team meetings with other educators in order to share best practices or discuss any issues related to childcare services.
- Assisted with planning, preparing and serving meals according to dietary requirements.
- Maintained a clean classroom environment ensuring toys are sanitized regularly.
- Developed age-appropriate activities to encourage physical, social and intellectual development of children.
- Maintained accurate records of student attendance, assessments and progress reports.
Customer Service Representative
Lee Valley Tools Inc
Ottawa, Ontario
01.2022 - 09.2023
- Maintained detailed records of customer interactions, transactions and comments for future reference.
- Gathered customer feedback through surveys and used the data to improve customer service.
- Provided accurate information about products and services to customers.
- Resolved customer complaints promptly and efficiently.
- Developed strong relationships with customers by providing personalized assistance and support.
- Answered customer inquiries via phone, email, and chat.
- Provided exceptional customer service to ensure customer satisfaction.
Sales Associate
Millennium 1 solutions
Nepean, Ontario
09.2018 - 01.2022
- Handled customer complaints in a professional manner.
- Developed promotional strategies to increase sales volume.
- Provided accurate information about products, prices and services.
Retail Sales Associate
Zara
Ottawa, Ontario
09.2015 - 01.2019
- Assisted with unloading delivery trucks and stocking shelves with new merchandise.
- Promoted special offers and discounts to encourage additional purchases.
- Greeted customers upon entering the store and provided assistance.
- Greeted each customer and offered assistance in finding requested items, helping boost customer satisfaction and retention.
- Used product knowledge to suggest items to match client needs.
- Assisted in the preparation and execution of physical inventory counts.
Cashier Assistant
Mcdonalds
Ottawa, Ontario
09.2010 - 01.2015
- Informed customers about current promotions such as discounts on certain products or services offered by the store.
- Provided accurate cash register operations, including accepting payments and providing change.
- Verified that all coupons were valid before processing them for payment.
- Stocked shelves with incoming goods from delivery trucks as needed.
- Maintained up-to-date knowledge of store policies regarding payments, returns, and exchanges.
- Maintained cleanliness of checkout areas and completed other general cleaning duties as assigned.
- Greeted customers and provided assistance in locating items.
- Received payment by cash, check, credit cards, vouchers or automatic debits.
- Issued receipts, refunds, credits or change due to customers.
- Counted money in cash drawers at the beginning of shifts to ensure that amounts are correct and there is adequate change.
- Processed returns and exchanges according to company policies and procedures.
- Answered customers' questions concerning location, price and use of merchandise.
- Processed customer transactions accurately and efficiently.
- Swept and mopped front end during shifts to maintain professional appearance.
- Collaborated with team members to meet sales targets and improve customer satisfaction.
Education
Community Studies
Algonquin College
Nepean, ON01-2021
Diploma - Early Childhood Care And Education
Algonquin College
Ottawa, None01-2020
Skills
- Child development
- Customer engagement
- Time management
- Record keeping
- Effective communication
- MS office
- Project planning
- Flexible and adaptable
Timeline
Customer Service Representative
Lee Valley Tools Inc
01.2022 - 09.2023
Early Childhood Educator
Earth Kidz Early Learning Centre
10.2019 - 09.2024
Sales Associate
Millennium 1 solutions
09.2018 - 01.2022
Retail Sales Associate
Zara
09.2015 - 01.2019
Cashier Assistant
Mcdonalds
09.2010 - 01.2015
Community Studies
Algonquin College
Diploma - Early Childhood Care And Education
Algonquin College
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