Gloria Appiah-Kubi
Cashier or Customer Service
Toronto,North Yorke, ON
Summary
Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.
I am more efficient wherever I find myself. Putting in my best to cause change and improvement is my key determination. Whatever I do, I do it with diligence and zeal. I am much concerned about human rights issues and love children. I am passion driven and always read and ready to learn even on the job without any experience for it.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Client/Customer Service Representative/ Investment Executive
Paradigm Capital
06.2022 - 08.2023
- Marketing and Promoting the Company brand
- Liazing between the company and clients Accounts and advising them on the best investment packages to choose
- Serving as a relationship manager to customers’ investments.
Customer Service Representative/Client support Officer
Gloxy Beauty Enterprise
03.2021 - 01.2022
- Providing assistance, information, and support to our clients through various communication channels
- Listening to client’s concerns, problems, or complaints, working to resolve them promptly and effectively
- Helping clients with technical issues, processing returns or refunds, or finding solutions to meet customer needs
- Assist customers with various inquiries, transactions, and requests.
Relationship Manager, Investment Executive Banking
Ideal Finance Ltd
03.2016 - 03.2018
- Marketing and Promoting the Ideal brand
- Serving as a relationship manager to customers’ investments
- Serving as a manager for the flexi and Kiddy investments products
- Any other duties as may be assigned by Team head and General Manager.
Fidelity Sales Ambassaddor (FSA)-
Fidelity Bank Limited
02.2014 - 03.2016
- Marketing/selling Fidelity Bank Products to the people
- Assisting and convincing them on the right products that suit their businesses.
Research/Administrative Assistant
School of Graduate Studies and Research
09.2012 - 07.2013
- Research work for the Office of Graduate Studies and Research
- Internet, field work for the Administration
- Analyzing Data collated from students for the Graduate Program
- General Office Keeping
- Editing and maintaining graduate proposals for approval
- Drafting of Graduate Hand book for the commencement of the programme
- Facilitating departmental meetings and logistics.
News Reporter, Journalist
Hello Fm
06.2011 - 10.2011
- Attend programs and write stories for news bulletin
- Reporting for new bulletin
- Enter headlines of news stories in a book
- Producing news with a team
- Participate in some programs live on air.
Education
Postgraduate Diploma in Human Resource Management-Public Relations & Corporate Communications - Human Resource Management
Seneca College
Markham, Toronto09.2025
Bachelor of Arts - Communication Studies
African University College of Communications (AUCC)
Accra, Ghana05.2012
High School Diploma -
Wesley Girls High School
Kumasi, Ashanti01.2007
Skills
- Organization and Time Management
- Interpersonal Communication
- Data Entry
- Decision-Making
- Team Building
- Self-Motivated
- Teamwork and Collaboration
- Flexible and Adaptable
Personal Qualifications
Human Resource Management-Public Relations & Corporate Communications, Communication Studies (Journalism) – Second Class Upper Honours, Introduction to Computer (coral draw, word processing, Excel, power point, Ms word, Dos)
Extracurricular Activities
July 1, 2017, Training on Business Development and Negotiations skills For Investment Marketers, National Banking College Accra, CERTIFIED DISTINCTION October, 2013, Training on Customer Service, Joblynx
Languages
English
Full Professional
Certification
Joblynx
- Customer Service Representative, Joblynx - May,2013
National Banking College
- Business Development & Negotiation Skills for Investment Marketers, National Banking College - 1-Jul-2017
Timeline
Client/Customer Service Representative/ Investment Executive
Paradigm Capital
06.2022 - 08.2023
Customer Service Representative/Client support Officer
Gloxy Beauty Enterprise
03.2021 - 01.2022
Relationship Manager, Investment Executive Banking
Ideal Finance Ltd
03.2016 - 03.2018
Fidelity Sales Ambassaddor (FSA)-
Fidelity Bank Limited
02.2014 - 03.2016
Research/Administrative Assistant
School of Graduate Studies and Research
09.2012 - 07.2013
News Reporter, Journalist
Hello Fm
06.2011 - 10.2011
Postgraduate Diploma in Human Resource Management-Public Relations & Corporate Communications - Human Resource Management
Seneca College
Bachelor of Arts - Communication Studies
African University College of Communications (AUCC)
High School Diploma -
Wesley Girls High School
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