GLENDA SULLESTA
Cook II
Toronto,ON
Summary
Cook Hardworking and enthusiastic Cook trained in every facet of successful work. Stays on top of current and expected demands, quickly realigning tasks to handle needs. Dedicated to first-rate communication and team success.
Overview
20
20
years of professional experience
4
4
years of post-secondary education
1
1
Certification
Work History
Cook II
Shannex Parkland
Toronto, ON
10.2022 - Current
- Communicated closely with servers to fully understand special orders for customers.
- Created identical dishes numerous times daily with consistent care, attention to detail, and quality.
- Prepared food items in compliance with recipes and portioning control guidelines.
- Instructed new staff in proper food preparation, storage, use of kitchen equipment and sanitation.
- Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
- Changed and sanitized cutting boards, benches, and surfaces between tasks to avoid cross-contamination.
- Maintained well-stocked stations with supplies and spices for maximum productivity.
- Prepared food items in compliance with recipes and portioning control guidelines
- Created identical dishes numerous times daily with consistent care, attention to detail, and quality
- Manage over 23 resident in my designated floor.
Cook
PAI Toronto
Toronto, ON
04.2018 - 10.2022
- Checked for quality, kept track of old and new items and rotated stock to confirm freshness of food and ingredients.
- Maintained well-stocked stations with supplies and spices for maximum productivity.
- Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
- Communicated closely with servers to fully understand special orders for customers.
Accounts Payable Clerk
Canada Cartage
Mississauga, ON
08.2017 - 04.2018
- Reviewed vendor invoices for appropriate documentation and validity prior to payment.
- Applied proper codes to invoices, files, and receipts to keep records organized and easily searchable.
- Reconciled bank accounts to verify accuracy of cash records.
- Stored office and client records on secured server to prevent data losses, conducting regular backups.
- Registered transactions and data on accounting database to track history and safeguard information.
- Streamlined daily reporting information entry for efficient record keeping purposes.
- Input financial data and produced reports using Great Plains.
- Supported management by processing invoices and documents with consistent on-time delivery.
Dietary Aide
Cedarvale Terrace Long Term Care Home
Toronto, ON
07.2014 - 08.2017
- Upheld efficiency of meal services by pre-setting tables before patients arrived.
- Assisted in maintaining dry storage areas and handling unpacking, dating, and rotating of food and non-food supplies as directed.
- Washed plates, cups, serving, and eating utensils and kitchen equipment in commercial dishwasher.
- Distributed food during busy peak periods to drive customer satisfaction.
- Delivered nourishment and supplements to nurse station for distribution to specific residents.
- Arranged tray and or table settings with proper tableware, condiments, and tray card.
- Cleared tables and removed dishes, trays, and utensils from dining room to dishwashing area.
- Served meals to residents in accordance with established schedules and dietary procedures.
- Added food items, beverages, and utensils to trays and immediately delivered to correct rooms.
- Discarded outdated food products and maintained waste disposal procedures.
- Kept all kitchen areas clean, tidy and free of hazards.
- Screened and monitored for change in nutrition risk status in hospitalized patients.
- Followed all food safety regulations while preparing meals for patients.
- Obtained and evaluated dietary histories of individuals to plan nutritional programs.
Call Center Representative
Alorica Philippines
Makati, Philippines
09.2003 - 07.2014
- Educated customers on company systems, form completion, and access to services.
- Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
- Learned and maintained in-depth understanding of product information, providing knowledgeable responses to diverse questions.
- Learned and maintained in-depth understanding of product and service information to offer knowledgeable and educated responses to diverse customer questions.
- Can manage up to 200 calls a day during peak season as well as taking a responsibility of an escalation support.
Education
Bachelor of Science - Journalism And Mass Communication
West Visayas State University
Iloilo, Philippines 03.1999 - 06.2003
Skills
Hospitality and service industry background
Food preparation and safety
Great attention to detail
Basic cooking procedure knowledge
Certification
Food Safety and Handling Certificate
Timeline
Food Safety and Handling Certificate
12-2023
Cook II
Shannex Parkland
10.2022 - Current
Cook
PAI Toronto
04.2018 - 10.2022
Accounts Payable Clerk
Canada Cartage
08.2017 - 04.2018
Dietary Aide
Cedarvale Terrace Long Term Care Home
07.2014 - 08.2017
Call Center Representative
Alorica Philippines
09.2003 - 07.2014
Bachelor of Science - Journalism And Mass Communication
West Visayas State University
03.1999 - 06.2003