Glenda Crate
Koostatak,MB
Summary
Excelled in client advocacy and effective communication, significantly enhancing client service delivery. Skilled in motivational interviewing and confidentiality practices, consistently achieving positive outcomes in challenging environments.
Overview
33
33
years of professional experience
1
1
Certification
Work History
Pre-Employment Case Support Worker/Coordinator
Fisher River Cree Nation
03.2019 - Current
- Addressed any barriers to achieving client goals through creative problem-solving strategies.
- Advocated on behalf of clients during meetings with service providers and organizations.
- Completed various administrative tasks such as making phone calls, answering emails, and inputting data into systems.
- Assisted in conducting needs assessments to identify key areas of service needs.
- Coordinated training, booking venues, catering, and transporting clients to and from training.
- Attended planning meetings with RRCC, Post-Secondary, and social committees.
- Met with the Manager and supervisor of organizations for work placement for clients.
- Facilitated skill-building workshops for clients, enhancing their ability to cope with challenges effectively.
- Managed caseload efficiently, ensuring timely follow-ups and consistent support for all clients.
- Participated in ongoing professional development opportunities to stay current on best practices in case management.
Grocery Store Clerk
Fisher River Gas and Grocery
05.2010 - 08.2014
- Interacted and provided customer services
- Greet customers when enter and ask if they require assistance
- Operated cash register
- Restock shelves when needed to ensure the availability of product
- Ordering and pricing product
- Dealt with customer issues, and complaints
- Operated the lottery terminal machine
- Pay attention and be observant of shoppers on the floor and notify management of any possible shoplifting activities
- Assist management in unforeseen situations
- Weekend supervisor
- Executed weekly markdowns according to promotional schedules while maintaining organization throughout the store.
Custodial Worker
Fisher River Education
05.2002 - 08.2008
- Provide custodial duties to four buildings (VJK Building, Education office, 2 building across the road from Charles Sinclair School)
- Sweep, mop, polish, strip, and wax floors
- Move furniture and equipment
- Stock areas with appropriate supplies
- order and submit supply invoices
- Ensuring building (s) security
Postal Service Clerk
Canada Postal Service
05.1995 - 06.1997
- Receipt, handling, sorting, redirecting, and dispatching all types of mail
- Operated a postal tracing service
- Perform basic bookkeeping duties
- Compile financial reports
- Submit monthly inventory and financial audits and statements to Canada Post
- Handle time-sensitive material on urgent and confidential packages
- Provide postal counter service to customer
- Answering and dealing with customer issues
Administrative Assistant
First Nation Healing Centre
01.1992 - 01.1995
- Answer phone calls and direct them to the appropriate staff
- Direct and answer inquiries about organizations
- Produce and compile reports for Director and Board members
- Organize appointments and schedule meetings and facilities
- Complete payroll for staff
- Organize and maintain the filing system
- Submit documentation and records to the funding organizations and Revenue Canada
- Restocked supplies and placed purchase orders to maintain adequate stock levels.
- Record minutes of meetings of staff and board meetings
- Maintain and record petty cash
- Worked efficiently and effectively as a team member
Education
Level 1 Counselling Certificate
Red River College
Kostatak, Manitoba08.1991
High School Diploma -
Charles Sinclair School
Koostatak Manitoba06.1983
Skills
- Assessment skills
- Compassionate Care
- Behavioral support
- Professional boundaries
- Client Advocacy
- Motivational Interviewing
- Confidentiality Practices
- De-Escalation Techniques
- Legal knowledge
- Mental health knowledge
- Referral Knowledge
- Case Documentation
- Excellent communication abilities
Certification
Suicide Intervention
Mental Health Awareness
De-escalating Potentially Violent Situations
Human Resources Toolkit
Navigating Difficult Client Relationships
Minding our Minutes
Additional Information
Class 5 driver's license
Timeline
Pre-Employment Case Support Worker/Coordinator
Fisher River Cree Nation
03.2019 - Current
Grocery Store Clerk
Fisher River Gas and Grocery
05.2010 - 08.2014
Custodial Worker
Fisher River Education
05.2002 - 08.2008
Postal Service Clerk
Canada Postal Service
05.1995 - 06.1997
Administrative Assistant
First Nation Healing Centre
01.1992 - 01.1995
Level 1 Counselling Certificate
Red River College
High School Diploma -
Charles Sinclair School
Suicide Intervention
Mental Health Awareness
De-escalating Potentially Violent Situations
Human Resources Toolkit
Navigating Difficult Client Relationships
Minding our Minutes
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