Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
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Glen Rouse

Retail Manager
Brampton,ON

Summary

Seasoned Store Manager specializing in management of retail locations. Polished professional skilled at training employees on exceptional customer service etiquette and sales techniques. Gifted in overseeing all facets of customer-facing and back-end operations.

Overview

28
28
years of professional experience
5
5
years of post-secondary education

Work History

Store General Manager

National Sports
Brampton, ON
02.1994 - 08.2021
  • Managed team by providing leadership, direction and continued development opportunities.
  • Led store expense control and payroll to optimize business.
  • Performed statistical analyses to gather data for operational and forecast team needs.
  • Set effective store schedules based on forecasted customer levels, individual employee knowledge and service requirements.

Education

Bachelor Of Arts - Sociology

Concordia University
Montreal, QC
01.1983 - 05.1988

Skills

Team leadership and coaching

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Accomplishments

  • Supervised team of 25 staff members.
  • Recruited 2 successful new managers within one year.

Timeline

Store General Manager

National Sports
02.1994 - 08.2021

Bachelor Of Arts - Sociology

Concordia University
01.1983 - 05.1988

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Glen RouseRetail Manager