Rodrigo "G" Reyes
Winnipeg
Summary
Dynamic leader with a proven track record at The Home Depot Inc Canada, enhancing customer satisfaction and team productivity. Excelled in store operations and team leadership, significantly increasing sales conversions. Skilled in problem-solving and performance metrics evaluation, fostering a culture of continuous improvement and operational excellence.
Experienced with driving store performance and leading teams to achieve operational excellence. Utilizes strategic planning to enhance customer satisfaction and streamline processes. Track record of effective team management and inventory optimization.
Dedicated professional with a history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Developed leadership and operational skills in retail environment, focusing on team management and customer satisfaction. Demonstrates capacity for strategic planning and efficient store operations. Looking to transition into new field, leveraging skills in leadership and operational excellence.
Offering solid foundation in leadership and team motivation, eager to learn and grow within retail environment. Brings strong ability to quickly grasp new concepts and implement effective store operations and sales strategies. Ready to use and develop organizational and problem-solving skills in Store General Manager role.
Overview
34
34
years of professional experience
Work History
Store General Manager
The Home Depot Inc Canada
05.2006 - 02.2024
- Oversaw visual merchandising efforts to create an appealing store atmosphere that drove customer engagement and increased sales conversions.
- Improved customer satisfaction ratings through excellent service, timely problem resolution, and effective communication.
- Enhanced employee productivity by delegating tasks effectively and setting clear expectations for performance outcomes.
- Built a high-performing team by recruiting top talent, fostering a positive work environment, and promoting professional growth opportunities.
- Developed and executed successful sales strategies to increase revenue and meet company targets.
- Managed team by providing leadership, direction and continued development opportunities.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Increased store profitability by implementing cost-saving measures and optimizing inventory management.
- Launched staff engagement, gender diversity and cultural programs in addition to robust reporting tool that increased operational quality.
- Conducted regular financial analysis to identify trends, monitor budget compliance, and plan future investments for store improvements.
- Reduced operational risks while organizing data to forecast performance trends.
- Led store expense control and payroll to optimize business.
- Promoted team collaboration, performance, and efficiency by fostering healthy environments focused on mutual success.
- Reduced shrinkage rates through diligent loss prevention efforts such as enhanced security measures, employee training programs on theft awareness and prevention.
- Enhanced overall brand reputation by consistently delivering exceptional customer service experiences, maintaining a clean and inviting store environment, and upholding company values in daily operations.
- Fostered a culture of continuous improvement by encouraging staff input on operational enhancements and implementing best practices across the organization.
- Established strong vendor relationships to negotiate favorable pricing terms while maintaining consistent supply levels for key products.
- Implemented staff training program to enhance product knowledge and improve overall customer service experience.
Owner /Restaurant Manager
Booyah Restaurant
03.2004 - 03.2006
- Managed day-to-day business operations.
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
- Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
- Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
- Managed financial aspects of the business, including budgeting, financial reporting, and tax preparation.
- Negotiated contracts with suppliers for better pricing and terms, reducing overall costs for the business.
- Established a positive workplace culture that fostered employee engagement, collaboration, and loyalty.
Restaurant General Manager
Mcdonalds Resaturants
07.1990 - 01.2004
- Managed all aspects of daily operations, including managing budgets, inventory control, and vendor relations.
- Effectively managed labor costs by monitoring productivity levels among staff members and making strategic scheduling decisions.
- Effectively managed payroll and timekeeping, and paperwork for new hires and terminations.
- Carefully interviewed, selected, trained, and supervised staff.
- Developed and maintained a strong team of motivated staff by providing ongoing training and development opportunities.
- Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
- Conducted health, safety, and sanitation process evaluations to identify and remedy any violations immediately.
- Oversaw facility maintenance, ensuring a clean, safe, and inviting atmosphere for patrons.
- Enhanced financial controls to minimize theft and loss risks, continuously maintaining accurate accounts and cash drawers.
Education
Business Leadership -
York University
Toronto, NoneBusiness Administration And Management
Red River College of Applied Arts, Science And Technology
Winnipeg, NoneSkills
- Customer service
- Store operations
- Problem-solving
- Team leadership and coaching
- Promotional planning
- Loss prevention
- Performance metrics evaluation
- Culture development
- Store merchandising
- Team leadership
Languages
English
Native or Bilingual
Tagalog
Native or Bilingual
Timeline
Store General Manager
The Home Depot Inc Canada
05.2006 - 02.2024
Owner /Restaurant Manager
Booyah Restaurant
03.2004 - 03.2006
Restaurant General Manager
Mcdonalds Resaturants
07.1990 - 01.2004
Business Leadership -
York University
Business Administration And Management
Red River College of Applied Arts, Science And Technology
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