Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Glen Castillo

South Lake Tahoe

Summary

Friendly with talent for customer service and satisfaction in fast-paced environments. Communicates well and supports team members with creative problem-solving. Proven history of fostering positive guest experiences to meet team, individual and corporate objectives.

Overview

4
4
years of professional experience

Work History

Team Leader/Key Holder

BevMo
South Lake Tahoe, CA
06.2024 - 12.2024
  • Completed closing, and shift change functions to maintain operational standards each day.
  • Counted and balanced registers.
  • Protected store assets by assisting with audits, routine cycle counts and physical inventory.
  • Performed daily banking duties such as deposits and withdrawals of funds from registers.
  • Verified accuracy of register tills at end of shift.
  • Organized backroom storage areas to maximize efficiency of space utilization.
  • Provided customer service including cashiering, merchandising and restocking shelves.
  • Managed key holder responsibilities such as closing the store, setting alarms, counting tills, doing end of day deposits.

Team Leader/Key Holder

Sierra Car Wash
South Lake Tahoe, CA
02.2023 - 06.2024
  • Supervised team members to ensure efficient car wash operations.
  • Trained new staff on safety protocols and service procedures.
  • Monitored equipment performance and performed routine maintenance checks.
  • Resolved customer inquiries and ensured satisfaction with services provided.
  • Collaborated with management to improve operational processes and efficiency.
  • Maintained a positive work environment that promoted collaboration between team members.
  • Promoted to leadership position in recognition of strong work ethic and provided exceptional customer service.
  • Maintained daily inventory to facilitate successful material distribution.
  • Managed key holder responsibilities such as opening and closing the store, setting alarms.
  • Verified accuracy of register tills at beginning and end of shift.
  • Accomplished sales goals by engaging customers, delivering top-notch service and promoting special items.

Ski Lift Operator

Heavenly Mountain Resort
South Lake Tahoe
11.2022 - 02.2023
  • Operated ski lifts, ensuring safe and efficient transportation of guests.
  • Provided exceptional customer service, assisting guests with ski lift usage.
  • Conducted safety checks on lift equipment and surroundings regularly.
  • Collaborated with team members to maintain a clean and organized work area.
  • Assisted in managing crowd flow during peak times for guest satisfaction.
  • Shoveled and raked snow and removed ice to maintain clear lift access.
  • Assisted customers with loading and unloading of the ski lift.

Warehouse Assistant

Up Shirt Creek Inc
South Lake Tahoe, CA
04.2022 - 09.2022
  • Received and organized incoming shipments for efficient warehouse operations.
  • Counted different types of merchandise to comply with inventory control tag requirements.
  • Conducted timely and accurate inventory counts to maintain current supply records and facilitate smooth ordering.
  • Received and processed incoming orders, ensuring accuracy of information.
  • Lifted materials of varied weights on regular basis.
  • Inspected and moved products to designated areas in warehouse.
  • Maintained a clean work area in the warehouse, keeping it free from dust and dirt.
  • Coordinated delivery of cloths across multiple retail locations, ensuring effective display changes.

Utility Operator

Fulcrum
Reno, Nevada
06.2021 - 03.2022
  • Assisted in troubleshooting equipment malfunctions and repairs.
  • Operated machinery to ensure efficient utility operations.
  • Operated light and heavy-duty vehicles and equipment to complete assigned tasks.
  • Prepared reports detailing daily activities related to operation of the utility system.
  • Maintained cleanliness around work areas by sweeping floors and cleaning up spills.

Busser

Mc P’s Taphouse and Grill
South Lake Tahoe, CA
06.2020 - 10.2020
  • Maintained cleanliness and organization of dining areas to enhance guest experience.
  • Assisted servers by delivering food and beverages promptly, ensuring customer satisfaction.
  • Maintained a clean and safe dining environment by sweeping floors, wiping down surfaces, and keeping walkways clear of debris.

Education

High School Diploma -

George Whittell High School
South Lake Tahoe, CA
06.2020

Skills

  • Customer service
  • Conflict resolution
  • Effective communication
  • Valid Driver's license
  • Guest assistance
  • Efficient work ethic
  • Friendly and outgoing
  • Flexible schedule
  • Reliability and punctuality

Languages

Spanish
Native/ Bilingual

Timeline

Team Leader/Key Holder

BevMo
06.2024 - 12.2024

Team Leader/Key Holder

Sierra Car Wash
02.2023 - 06.2024

Ski Lift Operator

Heavenly Mountain Resort
11.2022 - 02.2023

Warehouse Assistant

Up Shirt Creek Inc
04.2022 - 09.2022

Utility Operator

Fulcrum
06.2021 - 03.2022

Busser

Mc P’s Taphouse and Grill
06.2020 - 10.2020

High School Diploma -

George Whittell High School

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Glen Castillo