Glen Broad
SASKATOON,SK
Summary
Results-driven professional with a strong background in customer service and inventory management. Known for effective communication and teamwork, successfully enhancing customer satisfaction and streamlining operational processes.
Overview
14
14
years of professional experience
1
1
Language
Work History
Grocery Clerk/Inventory Receiver
Freshco
Saskatoon, SK
09.2019 - 10.2024
- Managed inventory levels to ensure optimal stock availability.
- Assisted customers with product inquiries and selections.
- Operated point-of-sale systems for accurate transaction processing.
- Maintained store cleanliness and organization to enhance customer experience.
HR Generalist
Airport Terminal Services Inc
Vancouver, BC
09.2017 - 09.2019
- Developed and implemented training programs to improve employee engagement and retention rates across departments.
- Streamlined onboarding processes, ensuring compliance with company policies and enhancing new hire experience.
- Managed employee relations issues, providing guidance on conflict resolution and fostering a positive workplace culture.
Customer Service Manager
Air Canada
Vancouver, BC
04.2011 - 08.2017
- Led customer service team, ensuring high levels of client satisfaction and operational efficiency.
- worked with all departments to insure customer service satisfaction
Education
Associate of Arts - Sociology
University of Saskatchewan
Saskatoon04-1972
Skills
- Customer service
- Attention to detail
- Teamwork and collaboration
- Excellent communication
Languages
English
Professional Working
Timeline
Grocery Clerk/Inventory Receiver
Freshco
09.2019 - 10.2024
HR Generalist
Airport Terminal Services Inc
09.2017 - 09.2019
Customer Service Manager
Air Canada
04.2011 - 08.2017
Associate of Arts - Sociology
University of Saskatchewan