Customer service representative with extensive industry experience and a strong focus on client satisfaction. Proven ability to establish rapport and foster relationships, contributing to business growth. Recognized for teamwork and maintaining a positive, results-driven approach. Committed to enhancing customer experiences and supporting organizational success.
Overview
3
3
years of professional experience
Work History
Customer Service Representative
People's National Movement Finance Minister Mr Joel Jack
Scarborough, Trinidad & Tobago
07.2020 - 06.2021
Answered citizens' inquiries and complaints in the constituency via phone, email, and WhatsApp.
Conducted regular follow-up calls with citizens after resolving their issues.
Gathered citizens' feedback through surveys, and used the data to improve customer service.
Performed administrative tasks such as filing paperwork, updating databases, and generating reports.
Maintained a high level of professionalism when dealing with difficult clients.
Mentored junior team members, and managed employee relationships.
Answered incoming calls and directed them to appropriate departments or personnel.
Resolved customer inquiries quickly and efficiently by utilizing problem-solving skills.
Telephone Operator
Ministry Of Sports And Youth Affairs
Scarborough, Trinidad & Tobago
07.2018 - 08.2018
Routed calls to the correct department based on caller needs.
Provided customer service to callers by answering questions and providing requested information.
Adhered to all company policies related to telephone etiquette and customer service standards.
Education
Course -
World Of Work, Work Ethics and On The Job Training
Scarborough, Trinidad & Tobago
08.2018
High School Diploma -
Scarborough Secondary School
Scarborough, Trinidad & Tobago
07.2018
Skills
Communication skills
Public speaking
Entrepreneurial leadership
Multitasking and organization
Leveraging social media
Conflict resolution & stress management
Office etiquette
Data entry
Dress code and image
Employee engagement and networking
Customer service
Attention to detail
Critical thinking
Time management
Strong teamwork
Paperwork processing
Affiliations
I have a passion for being healthy and keeping fit.
I like learning new languages & cultures.
Timeline
Customer Service Representative
People's National Movement Finance Minister Mr Joel Jack
07.2020 - 06.2021
Telephone Operator
Ministry Of Sports And Youth Affairs
07.2018 - 08.2018
Course -
World Of Work, Work Ethics and On The Job Training
Volunteer at People's National Movement (PNM) - Political Party Of National Government Trinidad and TobagoVolunteer at People's National Movement (PNM) - Political Party Of National Government Trinidad and Tobago
Volunteer for Jan Swastha Abhiyan at (JSA, People's Health Movement), Assam ChapterVolunteer for Jan Swastha Abhiyan at (JSA, People's Health Movement), Assam Chapter