G'LEASE WILLIAMS
St. Catharines,Canada
Summary
Customer service representative with extensive industry experience and a strong focus on client satisfaction. Proven ability to establish rapport and foster relationships, contributing to business growth. Recognized for teamwork and maintaining a positive, results-driven approach. Committed to enhancing customer experiences and supporting organizational success.
Overview
3
3
years of professional experience
Work History
Customer Service Representative
People's National Movement Finance Minister Mr Joel Jack
Scarborough, Trinidad & Tobago
07.2020 - 06.2021
- Answered citizens' inquiries and complaints in the constituency via phone, email, and WhatsApp.
- Conducted regular follow-up calls with citizens after resolving their issues.
- Gathered citizens' feedback through surveys, and used the data to improve customer service.
- Performed administrative tasks such as filing paperwork, updating databases, and generating reports.
- Maintained a high level of professionalism when dealing with difficult clients.
- Mentored junior team members, and managed employee relationships.
- Answered incoming calls and directed them to appropriate departments or personnel.
- Resolved customer inquiries quickly and efficiently by utilizing problem-solving skills.
Telephone Operator
Ministry Of Sports And Youth Affairs
Scarborough, Trinidad & Tobago
07.2018 - 08.2018
- Routed calls to the correct department based on caller needs.
- Provided customer service to callers by answering questions and providing requested information.
- Adhered to all company policies related to telephone etiquette and customer service standards.
Education
Course -
World Of Work, Work Ethics and On The Job Training
Scarborough, Trinidad & Tobago08.2018
High School Diploma -
Scarborough Secondary School
Scarborough, Trinidad & Tobago07.2018
Skills
- Communication skills
- Public speaking
- Entrepreneurial leadership
- Multitasking and organization
- Leveraging social media
- Conflict resolution & stress management
- Office etiquette
- Data entry
- Dress code and image
- Employee engagement and networking
- Customer service
- Attention to detail
- Critical thinking
- Time management
- Strong teamwork
- Paperwork processing
Affiliations
- I have a passion for being healthy and keeping fit.
- I like learning new languages & cultures.
Timeline
Customer Service Representative
People's National Movement Finance Minister Mr Joel Jack
07.2020 - 06.2021
Telephone Operator
Ministry Of Sports And Youth Affairs
07.2018 - 08.2018
Course -
World Of Work, Work Ethics and On The Job Training
High School Diploma -
Scarborough Secondary School
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