Summary
Overview
Work History
Education
Skills
Affiliations
Timeline
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G'LEASE WILLIAMS

St. Catharines,Canada

Summary

Customer service representative with extensive industry experience and a strong focus on client satisfaction. Proven ability to establish rapport and foster relationships, contributing to business growth. Recognized for teamwork and maintaining a positive, results-driven approach. Committed to enhancing customer experiences and supporting organizational success.

Overview

3
3
years of professional experience

Work History

Customer Service Representative

People's National Movement Finance Minister Mr Joel Jack
Scarborough, Trinidad & Tobago
07.2020 - 06.2021
  • Answered citizens' inquiries and complaints in the constituency via phone, email, and WhatsApp.
  • Conducted regular follow-up calls with citizens after resolving their issues.
  • Gathered citizens' feedback through surveys, and used the data to improve customer service.
  • Performed administrative tasks such as filing paperwork, updating databases, and generating reports.
  • Maintained a high level of professionalism when dealing with difficult clients.
  • Mentored junior team members, and managed employee relationships.
  • Answered incoming calls and directed them to appropriate departments or personnel.
  • Resolved customer inquiries quickly and efficiently by utilizing problem-solving skills.

Telephone Operator

Ministry Of Sports And Youth Affairs
Scarborough, Trinidad & Tobago
07.2018 - 08.2018
  • Routed calls to the correct department based on caller needs.
  • Provided customer service to callers by answering questions and providing requested information.
  • Adhered to all company policies related to telephone etiquette and customer service standards.

Education

Course -

World Of Work, Work Ethics and On The Job Training
Scarborough, Trinidad & Tobago
08.2018

High School Diploma -

Scarborough Secondary School
Scarborough, Trinidad & Tobago
07.2018

Skills

  • Communication skills
  • Public speaking
  • Entrepreneurial leadership
  • Multitasking and organization
  • Leveraging social media
  • Conflict resolution & stress management
  • Office etiquette
  • Data entry
  • Dress code and image
  • Employee engagement and networking
  • Customer service
  • Attention to detail
  • Critical thinking
  • Time management
  • Strong teamwork
  • Paperwork processing

Affiliations

  • I have a passion for being healthy and keeping fit.
  • I like learning new languages & cultures.

Timeline

Customer Service Representative

People's National Movement Finance Minister Mr Joel Jack
07.2020 - 06.2021

Telephone Operator

Ministry Of Sports And Youth Affairs
07.2018 - 08.2018

Course -

World Of Work, Work Ethics and On The Job Training

High School Diploma -

Scarborough Secondary School
G'LEASE WILLIAMS