G'Lease Williams
St. Catharines,ON
Summary
I am an adaptable professional with a quick learning ability and a talent for adjusting to new environments. I am skilled in rapidly acquiring new knowledge and applying it effectively, driven by a passion for continuous learning and for successfully navigating change. I am a hardworking and dedicated individual who believes in being a team player. I have a positive attitude and interact well with people. I am motivated to maintain customer satisfaction and to contribute to the company's success.
My passion for making people feel beautiful and confident has led me to the beauty industry, where I can help people achieve their desired look and feel good about themselves through color matching, skin care advice, and makeup application techniques.
Overview
3
3
years of professional experience
Work History
Customer Service Representative
People's National Movement Finance Minister Mr Joel Jack
Scarborough, Tobago, N/A
07.2020 - 06.2021
- Answered citizens' inquiries and complaints in the constituency via phone, email, and WhatsApp.
- Conducted regular follow-up calls with citizens after resolving their issues.
- Provided excellent customer service to resolve citizens' complaints in a timely manner.
- Developed strong relationships with citizens by providing personalized assistance and support.
- Gathered citizens' feedback through surveys, and used the data to improve customer service.
- Performed administrative tasks such as filing paperwork, updating databases and generating reports.
- Maintained a high level of professionalism when dealing with difficult citizens.
- Provided exceptional customer service to ensure citizen satisfaction.
- Mentored junior team members and managed employee relationships.
Telephone Operator
Ministry Of Sports And Youth Affairs
Scarborough, Tobago, N/A
07.2018 - 08.2018
- Answered incoming calls and directed them to appropriate departments or personnel.
- Followed through with customers until their issue was resolved satisfactorily.
- Responded to customers' requests for assistance with various issues they were having.
- Provided customer service to callers by answering questions and providing requested information.
- Greeted callers warmly and asked how they could be assisted.
- Answered incoming calls in a professional, courteous and timely manner.
- Resolved customer inquiries quickly and efficiently by utilizing problem-solving skills.
- Took messages accurately and delivered them promptly to the intended recipient.
- Utilized computer software to record caller's inquiries and complaints.
- Handled typing and data entry duties to correct and update electronic telephone directories.
- Entered information and updated client records following telephone interactions.
Education
Certificate of Completion - Cosmetics
Lett's Shine Ltd Makeup School
Scarborough, Tobago09-2020
CVQ - Cosmetology
YTEPP
Scarborough, Tobago09-2019
High School Diploma -
Scarborough Secondary School
Scarborough, Tobago07-2018
Skills
- Customer service
- Problem resolution
- Feedback collection
- Attention to detail
- Team collaboration
- Call handling
- Time management
- Strong teamwork
- Adaptability and flexibility
- Great listener
Timeline
Customer Service Representative
People's National Movement Finance Minister Mr Joel Jack
07.2020 - 06.2021
Telephone Operator
Ministry Of Sports And Youth Affairs
07.2018 - 08.2018
Certificate of Completion - Cosmetics
Lett's Shine Ltd Makeup School
CVQ - Cosmetology
YTEPP
High School Diploma -
Scarborough Secondary School