GLADYS O. UMEOKEKE
Toronto,Canada
Summary
Business Analyst with 5+ years of experience leading inform business decisions and optimize processes. Utilizes critical thinking to identify inefficiencies and recommend practical solutions. Experienced in collaborating with cross-functional teams to achieve project goals and enhance operational performance.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Business Analyst
BrainChamp Consulting
09.2024 - 09.2025
- Delivered an automated booking system that reduced errors by 90%, boosting customer satisfaction.
- Reduced scope creep by 25% by leading structured requirements gathering workshops with stakeholders.
- Cut rework by 40% with precise documentation of user stories and system workflows, reducing testing cycles.
- Achieved 100% UAT sign-off with 70+ test cases, eliminating critical post-launch defects.
- Improved resolution time by 30% using JIRA workflows, reducing escalated customer support tickets.
Business Analyst
Cetco Oilfield Services
01.2021 - 12.2023
- Improved pipeline-style operations in well-testing and produced water treatment, achieving 98% on-time delivery.
- Reduced audit exceptions by 30%, avoiding penalties, through regulatory compliance reporting and documentation.
- Accelerated decision-making by 25% with stronger cross-team communication and customer advocacy, ensuring alignment with stakeholders.
- Saved weeks in delivery time by using system tracking tools (JIRA) for requirements and progress visibility.
Business Analyst
Ejovi Offshore Limited
10.2019 - 01.2021
- Boosted customer satisfaction by 35% by optimizing transaction and scheduling workflows for marine support operations.
- Avoided $75K in penalties by reducing regulatory fines 25% with stronger compliance frameworks.
- Performed gap analysis between existing systems or processes and desired state, identifying areas for improvement or enhancement.
- Strengthened operational continuity by deploying system-based improvements for transaction management and crew scheduling.
Education
Global Business Management -
Centennial College
Toronto, ON08-2025
Environmental Engineering (B. Eng) -
University of Port Harcourt
Skills
- Business Analysis: Requirement Gathering, Process Mapping, Gap Analysis, UAT, Documentation, UI/UX review
- Soft Skills: Stakeholder Engagement, Problem Solving, Facilitation, Detail oriented, Time management,Team collaboration
- Agile & Tools: Scrum, JIRA, Trello, Azure DevOps, Lucidchart, Drawio, Microsoft Office suite, change management
Accomplishments
- Designed a workflow solution for hotel booking operations, achieving 95% adoption within 3 months.
- Achieved 98% on -time project delivery by providing business analysis for 3 operational projects valued at $2M.
- Reduced operating costs by 20% in marine operations, saving $250K annually through streamlined maintenance.
Certification
Certified Business Analysis Professional (CBAP) - IIBA
Timeline
Business Analyst
BrainChamp Consulting
09.2024 - 09.2025
Business Analyst
Cetco Oilfield Services
01.2021 - 12.2023
Business Analyst
Ejovi Offshore Limited
10.2019 - 01.2021
Global Business Management -
Centennial College
Environmental Engineering (B. Eng) -
University of Port Harcourt