Gayathri Gina Kajenthiran
Toronto
Summary
Experienced in fast-paced, dynamic environments, I excel at managing multiple tasks, collaborating across teams, and meeting deadlines. Known for quickly adapting to new technologies and processes, I'm dedicated to continuous learning and development, always seeking opportunities to improve my skills and contribute to the success of the team and organization. With a positive attitude and a strong work ethic, I am eager to bring my expertise, passion, and drive to a remote role where I can make a meaningful impact.
Overview
7
7
years of professional experience
Work History
Customer Support Specialist
MYND Plays Creative
07.2024 - Current
- Developed strong relationships with clients, resulting in repeat business and positive feedback.
- Delivered exceptional customer service experiences by maintaining a positive attitude, active listening skills, and empathetic responses to customer concerns.
- Managed a high volume of inbound calls while maintaining excellent call quality standards and adhering to established procedures.
- Enhanced customer satisfaction by addressing and resolving complex issues promptly and professionally.
- Assisted in the creation of sales materials to effectively communicate product benefits to potential clients.
English Teacher
GENIUS
02.2023 - 03.2025
- Delivered lessons focused on reading, writing, speaking, and listening skills.
- Prepared students for standardized English exams such as TOEIC and TOEFL.
- Developed and implemented engaging lesson plans tailored to different learning needs.
- Used multimedia resources, including videos, interactive apps, and online tools, to enhance learning.
- Assessed student progress through quizzes, assignments, and verbal feedback.
- Encouraged cultural exchange by incorporating both Korean and Western elements into lessons.
- Managed classroom behavior to create a structured and positive learning environment.
- Attended teacher workshops and collaborated with colleagues to refine instructional techniques.
- Increased student confidence and fluency in English communication.
- Improved student test scores on standardized exams through targeted preparation.
- Enhanced student engagement and participation in class.
- Strengthened relationships between students, teachers, and parents for a more supportive learning environment.
Administrative Assistant/Receptionist
Sai Five Star Administrative
05.2023 - 06.2024
- Managed front desk operations, including greeting clients, answering calls, and handling emails.
- Provided administrative support to employees and executives.
- Assisted in organizing office files, schedules, and vendor communications.
- Resolved customer inquiries and complaints professionally.
- Scheduled appointments, maintained records, and ensured smooth office operations.
- Coordinated with vendors and external partners to facilitate orders and services.
- Developed efficient filing systems for easy document retrieval and improved workflow.
- Used problem-solving skills to address customer concerns and provide satisfactory solutions.
- Improved office efficiency through better organization and scheduling.
- Enhanced customer satisfaction by providing timely resolutions to issues.
- Strengthened vendor relationships, leading to smoother business operations.
English Teacher
COREM
03.2021 - 03.2022
- Delivered English instruction to students across different age groups and proficiency levels.
- Focused on conversational English, grammar, and pronunciation improvement.
- Helped students prepare for presentations, interviews, and exams.
- Designed customized lesson plans that matched students' skill levels and goals.
- Conducted interactive activities such as role-playing, storytelling, and debates to encourage speaking.
- Provided individual and group feedback to help students improve pronunciation and fluency.
- Utilized educational apps, digital whiteboards, and virtual tools to make lessons engaging.
- Communicated with parents to provide progress updates and strategies for improvement.
- Boosted students' conversational fluency and confidence in speaking English.
- Increased student retention and participation in lessons through interactive learning.
- Strengthened communication between teachers and parents, ensuring consistent progress.
Tutor
Private
02.2020 - 12.2021
- Provided one-on-one academic support to undergraduate students in subjects including English, math, science, and humanities.
- Assisted students with exam preparation, essay writing, and research projects.
- Developed study strategies to help students improve their academic performance.
- Assessed each student's strengths and weaknesses to create a personalized learning plan.
- Used a variety of teaching methods, including problem-solving exercises, concept mapping, and real-world applications.
- Provided constructive feedback on assignments and helped refine writing and analytical skills.
- Offered guidance on time management and effective study habits.
- Helped students improve their grades and deepen their understanding of course material.
- Enhanced students' research and writing skills, leading to better academic performance.
- Increased student confidence in tackling challenging subjects and assignments independently.
Tutor
At Home Tutor
01.2018 - 01.2020
- Tutored elementary school students (Grades 1-6) in English, math, and other core subjects.
- Worked with parents to align tutoring sessions with students' school curriculum.
- Focused on building strong foundational skills and improving overall academic performance.
- Designed engaging, age-appropriate lesson plans based on each student's learning style.
- Created custom handouts, study guides, and mini-quizzes to reinforce key concepts.
- Used storytelling, games, and hands-on activities to make learning fun and interactive.
- Provided regular progress reports to parents and suggested strategies for continued improvement.
- Strengthened students' understanding of fundamental concepts, improving their grades.
- Developed students' confidence and motivation to learn.
- Helped parents actively support their children's learning journey.
Education
Teaching English As A Foreign Language Certificate - 120 Hours
International TEFL And TESOL Training
Online02.2023
Life Science -
University of Toronto
Toronto, ON06.2022
Skills
- Customer service
- Time management
- Communication skills
- Bilingual
- Lesson Planning & Curriculum Development
- Classroom & Behavior Management
- ESL (English as a Second Language) Instruction
- Standardized Test Preparation (TOEIC, TOEFL)
- Problem-Solving & Conflict Resolution
- Call center experience
- Customer service excellence
- Multichannel Communication
- Cross-Cultural Communication
- Adaptability & Flexibility
- Organizational & Administrative Skills
- Microsoft Office Suite & Google Workspace
- Virtual Teaching & E-Learning Platforms
- Research & Analytical Skills
- Call Center
- Team Collaboration & Leadership
Languages
English
Native or Bilingual
Tamil
Full Professional
Timeline
Customer Support Specialist
MYND Plays Creative
07.2024 - Current
Administrative Assistant/Receptionist
Sai Five Star Administrative
05.2023 - 06.2024
English Teacher
GENIUS
02.2023 - 03.2025
English Teacher
COREM
03.2021 - 03.2022
Tutor
Private
02.2020 - 12.2021
Tutor
At Home Tutor
01.2018 - 01.2020
Teaching English As A Foreign Language Certificate - 120 Hours
International TEFL And TESOL Training
Life Science -
University of Toronto
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