Summary
Overview
Work History
Education
Skills
Languages
Timeline
Star of the Month
Generic

Vaishali Gupta

Toronto

Summary

Dynamic professional with a proven track record at American Express, excelling in data research and compliance. Adept at project coordination and operational streamlining. Recent graduate with foundational knowledge in Project Management and hands-on experience gained through academic projects and internship. Prepared to start career and make meaningful contributions with commitment and drive.

Overview

8
8
years of professional experience

Work History

Awareness and Acquisition Intern

Rothmans Benson & Hedges
04.2025 - 08.2025
  • Supported referral program development using consumer insights and planning inputs.
  • Created mockups and briefs to assist early-stage acquisition campaigns.
  • Participated in offshore lead generation planning and milestone tracking.
  • Conducted QC checks and contributed user feedback for website UX revamp and consumer programs, leading to increased program efficiency by 60%.

Lead Operations Analyst

American Express, AMEX
11.2018 - 04.2024
  • Conducted comprehensive due diligence on corporate clients, ensuring accurate verification of entity data and supporting documentation.
  • Examined corporate structures, identified beneficial owners, and assessed potential AML risks, particularly in high-risk accounts.
  • Analyzed and monitored transactions for red flags, including unusual activity, to ensure alignment with AML compliance.
  • Provided training as Subject Matter Expert to 24+ analysts for existing KYC workflows and implemented enhancements to ensure efficiency and accuracy.
  • Prepared detailed KYC analysis and reports, to present findings to senior management for strategic decision-making.
  • Handled queries from regulators and participated in internal and external audits related to KYC/AML compliance.


Customer Service Executive

Sprint
07.2017 - 08.2018
  • Boosted customer retention rates by 85%, providing exceptional service and building rapport with clients.
  • Handled customer inquiries and requests regarding product information, pricing, orders, delivery, billing, and returns.
  • Keep accurate records of customer interactions, transactions, inquiries, and resolutions in CRM systems or databases.
  • Collaborate with internal teams, including sales, operations, and technical support, to address customer needs and ensure prompt resolution of issues.

Education

Graduate Certificate - Project Management

Fleming College
Toronto, ON
06-2025

Bachelor's Degree - Hospitality Management

Bundelkhand University
Jhansi, India
07-2016

Skills

  • Data research and analysis
  • Project coordination
  • Strategic analysis
  • Project facilitation
  • Time allocation planning
  • Operational streamlining
  • Conceptual development strategies
  • Regulatory Compliance

Languages

English
Native or Bilingual
Hindi
Native or Bilingual

Timeline

Awareness and Acquisition Intern

Rothmans Benson & Hedges
04.2025 - 08.2025

Lead Operations Analyst

American Express, AMEX
11.2018 - 04.2024

Customer Service Executive

Sprint
07.2017 - 08.2018

Graduate Certificate - Project Management

Fleming College

Bachelor's Degree - Hospitality Management

Bundelkhand University

Star of the Month

Awarded 'Star of the Month' for three consecutive months at American Express for streamlining KYC/AML processes, enhancing compliance efficiency and operational accuracy.

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Vaishali Gupta