Gizel Abad

• Manage a high volume of incoming calls, efficiently route them to the appropriate departments

• Maintain an organized reception area, ensuring cleanliness and professionalism at all times

• Assist with administrative tasks such as filing, scanning, chart preparation, data entry, and document preparation and correspondence maintenance

• Respond to inquiries from clients and employees in a timely manner, providing accurate information or directing them to the appropriate resources

• Facilitate communication, coordination, and confirm medical appointments with various healthcare providers

• Maintain accurate records of visitor logs ensuring compliance with security regulations

• Demonstrates exceptional problem-solving skills when handling difficult situations or demanding customers

• Collaborate with other team members and departments to ensure seamless communication across different departments

• Handle confidential information with utmost discretion while maintaining strict privacy protocols

• Serve as a point of contact for building maintenance requests such as repairs or cleaning services

• Investigate complaints from customers regarding unsatisfactory experiences; resolved issues promptly

• Maintain accurate medical records while ensuring confidentiality and compliance with healthcare regulations

• Assist with transportation arrangements and act as a bridge between residents / patients and healthcare providers

· Document and process incident reports and maintain accurate records

· Coordinate disenrollments, support retention efforts, collaborate with internal teams, providers, and agencies (e.g., Medi-Cal/Medicare)

· Participate in meetings and support audit/compliance activities

• Provide daily care and attention to a variety of animals, including feeding, grooming, and exercising them.
• Maintain clean and sanitary living environments for animals by regularly cleaning cages, enclosures, and play areas
• Administer medications as directed by veterinarians to ensure the health and well-being of animals
• Assisted with basic medical procedures such as wound cleaning, bandaging, and administering vaccinations
• Maintain accurate records of animal health, behavior observations, and any treatments administered
• Participate in training sessions to enhance knowledge of animal behavior, handling techniques, and species-specific care requirements
• Trained dogs on basic obedience commands using positive reinforcement techniques
• Maintain an inventory of food, supplies, and medications ensuring adequate stock levels at all times
• Implemented a new exercise program resulting in improved physical fitness for shelter dogs
• Provide excellent customer service by addressing inquiries, resolving complaints, and ensuring customer satisfaction.

• Provided excellent customer service by addressing inquiries, resolving complaints, and ensuring customer satisfaction
• Collaborated with cross-functional teams to escalate complex issues and ensure prompt resolution for customers
• Identified opportunities for process improvement within the call center operations resulting in increased efficiency and productivity
• Implemented effective strategies to de-escalate challenging situations with upset or irate customers while maintaining professionalism at all times
• Maintained up-to-date knowledge of products/services offered by the company through ongoing training sessions
• Managed multiple communication channels including phone calls, emails, live chat support etc
• Resolved billing discrepancies efficiently by working closely with the finance department
• Maintained confidentiality of sensitive customer information according to established data protection guidelines
• Managed a high volume of outbound calls for follow-ups, surveys, or sales campaigns as required
• Implemented effective questioning techniques to gather necessary information from customers and provide accurate solutions
• Served as a mentor for new team members, providing guidance on call handling techniques and company policies
• Fostered positive working relationships with colleagues across different departments to facilitate efficient issue resolution for customers

• Answered phones, scheduled appointments, and maintained a large client filing system
• Cleaned and maintained doctor / patient rooms, and read out follow up care orders to clients as required or requested.
• Maintained up-to-date knowledge of products/services offered by the company through ongoing training sessions
• Assisted with basic medical procedures such as wound cleaning and bandaging.
• Provided excellent customer service by addressing inquiries, resolving complaints, and ensuring customer satisfaction.

• Answered phones, made client calls, scheduled boarding and day stays, and checked pets in / out to their owners.
• Maintained and organized front office areas, back rooms, and other accessible areas.
• Maintained clean and comfortable roaming areas for pets.
• Walked, fed, and provided fresh water to pets, did laundry, and washed pet dishes.

• Delivered exceptional customer service to enhance shopping experiences and foster brand loyalty.
• Assisted customers in product selection, providing expert knowledge of confections and seasonal offerings.
• Handled customer inquiries, complaints, and returns professionally and efficiently to ensure customer satisfaction
• Contributed to achieving daily sales targets by actively monitoring store performance metrics and adjusting selling strategies accordingly

• Bathed and groomed animals to maintain hygiene and appearance standards.
• Clipped nails, cleaned ears, eyes, and brushed out coats with an array of appropriate products.
• Assisted groomer as requested, walked dogs, fed and provided water and occasional treats.
• Answered calls, maintained a filing system of clients, and maintained clean grooming and kennel areas