Gitesh Pal Dhingra
Brampton,ON
Summary
Experienced Professional in Networking, Cloud support, and AWS solutions Architect Associate certified.A highly motivated employee with a desire to take on new challenges. Strong work ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Business Technical Support Lead
Rogers Communications Inc.
Brampton, ON
08.2022 - 08.2023
- Provided technical support to internal and external customers on a daily basis.
- Developed strategies for resolving customer issues in an efficient manner.
- Monitored network performance, identified problems and implemented solutions.
- Provided guidance to junior technicians on how to handle difficult customer inquiries.
- Resolved escalated customer complaints quickly and professionally.
- Investigated security breaches or suspicious activities on the network.
- Troubleshot and resolved technical issues in-person, via telephone and over online chat services.
- Comprehensive understanding of DNS and domain hosting and Wi-Fi technology standards
- Advanced knowledge of IP technology and networking.
- Expertise in Microsoft and Apple computing platforms.
Cloud Support Engineer
Skycon Technologies
Bathinda, Punjab
01.2019 - 03.2020
- Provided technical support to customers on cloud-based applications and products.
- Monitored the performance of multiple cloud platforms including AWS.
- Managed cloud environments in accordance with company security guidelines.
- Ensure application performance, uptime, and scale, maintaining high standards for code quality and thoughtful design
- Configured computing, networking and security systems within cloud environment.
- Implemented cloud policies, managed technology requests and maintained service availability.
Technical Analyst
Skycon Technologies
Bathinda, Punjab
09.2017 - 12.2018
- Provided technical support to users, troubleshooting system issues and resolving problems in a timely manner.
- Conducted research on emerging technologies in order to make recommendations on tools, processes, and services.
- Configured computer hardware, operating systems, and software applications according to user specifications.
- Developed user manuals documenting system installation procedures and application usage instructions.
- Trained staff and users to work with computer systems and programs.
- Tested, maintained and monitored computer programs and systems.
Technical Support Representative
Skycon Technologies
Bathinda, Punjab
08.2015 - 08.2017
- Provided technical assistance to customers through phone, email and chat support.
- Troubleshot customer inquiries related to software and hardware issues.
- Resolved escalated customer service issues in a timely manner.
- Assisted customers with installation of new hardware and software applications.
- Diagnosed system errors and implemented solutions to resolve them.
- Maintained detailed records of customer interactions and transactions.
- Identified potential areas for improvement in existing products or services.
- Recommended upgrades or additional features that could enhance user experience.
- Provided training and guidance to junior staff members as needed.
- Utilized remote access tools to connect remotely with customers' systems when necessary.
- Conducted research into product-related issues, identified solutions, and provided accurate information to customers.
- Documented all activities related to technical support including processes, updates, changes made.
Education
Graduate Certificate - Wireless Information Networking
Fleming College
Peterborough, ON04.2022
Bachelor of Science - Electronics And Communication Engineering
D.A.V.I.E.T.
Kaladar, ON08.2015
Skills
- Technical Assistance
- Troubleshooting
- Technology Support
- Cloud Computing
- Technical Documentation and Reporting
- Hardware Installation and Maintenance
- Software Installation and Maintenance
- Virtual and Cloud Technologies
- Windows Server
- Linux
- Technical Support and Assistance
Certification
- AWS Certified Solutions Architect – Associate (issued November 15, 2023)
Timeline
Business Technical Support Lead
Rogers Communications Inc.
08.2022 - 08.2023
Cloud Support Engineer
Skycon Technologies
01.2019 - 03.2020
Technical Analyst
Skycon Technologies
09.2017 - 12.2018
Technical Support Representative
Skycon Technologies
08.2015 - 08.2017
Graduate Certificate - Wireless Information Networking
Fleming College
Bachelor of Science - Electronics And Communication Engineering
D.A.V.I.E.T.
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