Gissele Lopez Montoya
Hayward
Summary
Professional with experience in dental industry, equipped with skills in patient scheduling, insurance verification, and front desk management. Strong focus on team collaboration and delivering results with flexibility to adapt to changing needs. Reliable, approachable, and skilled in communication, fostering positive patient interactions and efficient clinic operations.
Overview
7
7
years of professional experience
Work History
Dental Receptionist
Angeles Dental Care
03.2021 - Current
- Managed patient scheduling and appointments using dental practice management software.
- Provided excellent customer service by promptly addressing patient inquiries via phone, email, or in-person interactions.
- Handled sensitive situations professionally such as discussing treatment costs or past-due account balances with patients to ensure a satisfactory resolution.
- Facilitated clear communication between dentists, dental assistants, and patients to ensure optimal care coordination.
- Adhered to strict HIPAA guidelines to protect patient privacy.
Teacher's Assistant
Montessori School of San Leandro
06.2019 - 03.2021
- Assisted teachers in lesson preparation and classroom management
- Facilitated small group activities to enhance student learning outcomes
- Supported assessment processes by grading assignments and providing feedback
- Collaborated with educators to develop individualized education plans for students
- Fostered strong relationships with parents through regular communication about student progress and areas for growth, ultimately contributing to improved home-school partnerships.
Flexible Fulfillment
Target
11.2018 - 06.2019
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Demonstrated respect, friendliness and willingness to help wherever needed.
Education
CBSPD Certification - Sterile Processing
Medtek
Hayward, CA01-2026
High School Diploma -
Castro Valley High School
Castro Valley, CA06-2018
Skills
- Excellent multitasking capability
- HIPAA compliance
- Issue resolution
- Verbal and written communication
- Customer service
- Adaptable and flexible
Timeline
Dental Receptionist
Angeles Dental Care
03.2021 - Current
Teacher's Assistant
Montessori School of San Leandro
06.2019 - 03.2021
Flexible Fulfillment
Target
11.2018 - 06.2019
CBSPD Certification - Sterile Processing
Medtek
High School Diploma -
Castro Valley High School