Giselle Morales
Los Angeles
Summary
Experienced with coordinating administrative tasks and maintaining organized office environments. Utilizes strong organizational skills to enhance office efficiency and support team operations. Track record of effective communication and multitasking to meet diverse administrative needs.
Resourceful and experienced worker offering expertise in customer service, travel coordination and file management. Detail-oriented team player with strong organizational skills. Handles multiple projects simultaneously with a high degree of accuracy.
Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Thorough team contributor with strong organizational capabilities. Experienced in handling numerous projects at once while ensuring accuracy. Effective at prioritizing tasks and meeting deadlines.
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
8
8
years of professional experience
Work History
Cashier
Home Depot
10.2023 - Current
- Processed customer transactions accurately and efficiently using point-of-sale systems.
- Maintained organized checkout areas, ensuring cleanliness and readiness for customers.
- Assisted in training new cashiers on procedures and best practices for efficiency.
- Monitored inventory levels at registers, reporting discrepancies to management for resolution.
- Implemented strategies to enhance customer satisfaction, contributing to positive shopping experiences.
- Built relationships with customers to encourage repeat business.
- Answered questions about store policies and addressed customer concerns.
- Adapted quickly to new technologies implemented at POS systems, ensuring seamless transition periods for both staff and customers.
- Exceeded productivity goals through consistent attention to detail and organization during busy shifts.
- Strengthened team morale and cooperation by assisting coworkers during peak hours.
- Maintained up-to-date knowledge of store policies and procedures, ensuring compliance in all transactions.
Food and Beverage Attendant
Universal Studios Hollywood
01.2023 - 09.2023
- Assisted in special event planning and execution, contributing to memorable guest experiences.
- Provided exceptional customer service in fast-paced dining environment, enhancing guest satisfaction.
- Handled cash transactions accurately, ensuring accountability and proper financial reporting at the end of each shift.
- Collaborated with other food and beverage attendants to provide prompt, smooth and excellent service.
- Contributed to team success by cross-training in multiple roles, fostering a collaborative work environment.
- Communicated with kitchen staff and waiters to provide accurate, timely information regarding orders and minimize delays.
Bloomingdale's
Bloomingdale's
10.2022 - 01.2023
- Maintained detailed records of customer interactions using CRM software to ensure follow-up accuracy.
- Trained new staff on company policies, procedures, and best practices for exceptional service quality.
- Analyzed customer feedback to identify trends and implement improvements in service protocols.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Responded to customer requests for products, services, and company information.
Floor Staff Member
Yummy.com
08.2021 - 09.2022
- Maintained cleanliness and organization of dining areas, contributing to a welcoming atmosphere.
- Assisted in training new staff on operational procedures and customer interaction standards.
- Monitored inventory levels, assisting in stock management and ordering supplies as needed.
- Handled cash transactions efficiently, ensuring accurate register balances at shift end.
- Resolved customer inquiries and complaints promptly, enhancing overall satisfaction ratings.
- Assisted with store opening and closing procedures, ensuring thorough preparation for each day''s business activities.
- Utilized strong communication skills when interacting with both customers and colleagues, effectively conveying relevant information as necessary for successful daily operations.
Private Home Tutor
Self-employeed
08.2017 - 06.2020
- Developed customized lesson plans to meet individual student needs and learning styles.
- Assessed student progress through regular evaluations and provided constructive feedback.
- Utilized educational technologies to enhance tutoring sessions and engage students effectively.
- Fostered a positive learning environment that encouraged student participation and motivation.
- Mentored students in developing valuable life skills such as communication, leadership, teamwork, and responsibility through various activities.
Education
Bachelor of Science - Criminal Justice
Cal State University, Los Angeles
Los Angeles, CA12-2025
Associate of Science - Administration of Justice
Santa Monica College
Santa Monica, CA06-2023
Associate of Arts - Social And Behavioral Sciences
Santa Monica College
Santa Monica, CA06-2023
High School Diploma -
Fairfax Senior High
Los Angeles, CA06-2020
Skills
- Hospitality and accommodation
- Problem-solving
- Financial records oversight
- Dependability and reliability
- Organizational growth
- Attention to detail
- Guest inquiries
- ID verification
- Written and verbal communication
- Customer service excellence
- Work ethic and integrity
- Time management skills
Languages
Spanish
Native or Bilingual
Timeline
Cashier
Home Depot
10.2023 - Current
Food and Beverage Attendant
Universal Studios Hollywood
01.2023 - 09.2023
Bloomingdale's
Bloomingdale's
10.2022 - 01.2023
Floor Staff Member
Yummy.com
08.2021 - 09.2022
Private Home Tutor
Self-employeed
08.2017 - 06.2020
Bachelor of Science - Criminal Justice
Cal State University, Los Angeles
Associate of Science - Administration of Justice
Santa Monica College
Associate of Arts - Social And Behavioral Sciences
Santa Monica College
High School Diploma -
Fairfax Senior High
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