Girish Varpe
Toronto,Canada
Summary
Results-driven IT professional with over 14 years of success in TechOps Engineering, Production Application Support, and Software Development in banking, telecom, and fintech sectors. Proven expertise in supporting mission-critical applications in hybrid environments, resolving complex technical issues, and enhancing platform reliability. Experienced in leveraging AI models like OpenAI's ChatGPT and Perplexity AI to streamline support operations, improve knowledge management, and accelerate root cause analysis. Strong background in scripting (Bash, Python, PowerShell), automation, CI/CD pipelines, monitoring tools, and Agile methodologies. Recognized for collaborating effectively across cross-functional teams, optimizing systems for performance and scalability, and fostering operational excellence in enterprise environments.
Overview
15
15
years of professional experience
Work History
Senior IT Support Analyst
TD Bank
07.2022 - Current
- Delivered L3 application support for banking platforms; investigated high-severity issues, performed root cause analysis, and applied fixes to ensure minimal downtime.
- Automated monitoring and deployment tasks using Bash and Python scripts, improving support efficiency by 40%.
- Managed patching, configuration updates, and release coordination with minimal production impact.
- Maintained operational documentation (SOPs), collaborated with stakeholders for signoffs and audit compliance.
- Used ChatGPT and Perplexity AI to generate knowledge base drafts, summarize incident logs, and assist in rapid impact analysis for critical incidents.
- Created prompt templates and tested LLM outputs for tech support scenarios, accelerating issue triage during P1 incidents.
- Led disaster recovery (DR) drills, ensuring system failover readiness and business continuity.
- Worked closely with Dev and QA to validate hotfixes, analyze logs via Dynatrace, Splunk, and Datadog.
- Improved job performance SLAs by optimizing batch processing and refining job monitoring practices.
Customer Success Engineer (SaaS Support)
Paymentus
07.2020 - 07.2022
- Delivered L2/L3 support for a high-availability, cloud-based payment platform; acted as technical advisor to enterprise clients.
- Identified and resolved deployment bugs, collaborating with DevOps and Engineering for RCA and fixes.
- Built internal tools to streamline client onboarding, data analysis (ELK Stack), and platform observability.
- Explored early use of language models to automate FAQs, support scripts, and generate API documentation from developer notes.
- Conducted knowledge sharing sessions; trained teams on Docker, Kibana, and troubleshooting workflows.
- Managed SFTP provisioning, SSL key setup, and firewall log reviews to support secure integration.
- Provided front-end and back-end support across JavaScript, HTML/CSS, Oracle PL/SQL, and REST/SOAP services.
IT Support Analyst
TD Bank
05.2018 - 05.2020
- Supported the EDACS Automation and Workflow Services platform, ensuring stability and high availability.
- Developed health check tools in Python and Shell to monitor platform performance and trigger alerts.
- Automated VM creation in cloud environments using YAML blueprints, improving provisioning turnaround.
- Participated in CAB meetings, assessed changes for impact, and delivered RCA reports for incidents.
- Worked on RESTful API integrations and performed performance testing using Apache JMeter and Postman.
Analyst Programmer II / Java Developer
Cerillion Technologies Pvt Ltd
11.2013 - 01.2018
- Developed and enhanced modules for a SaaS-based billing platform (Skyline), including payment gateway integrations.
- Built REST APIs, performed end-to-end testing, and supported live deployments for telecom clients.
- Resolved bugs in GWT applications, optimized code for performance, and implemented logging improvements.
- Updated documentation with project deviations to capture changes.
Software Engineer / Java Developer
Cybage Software Pvt Ltd
07.2010 - 11.2013
- Worked on B2B travel and hospitality apps; led module development and defect triage for production issues.
- Addressed high-priority support tickets (L3/L4), performed RCA, and provided timely resolutions.
- Delivered enhancements and wrote detailed test cases for regression and sanity testing cycles.
Education
Bachelor of Engineering - Computer Engineering
University of Pune
Skills
- - L3/L4 Application Support ITIL & ITSM Practices
- - Incident Management & RCA Patch & Release Management
- - Cloud & Hybrid Infrastructure (AWS, On-Prem)
- - AI/LLM Tools for Support Automation (ChatGPT, Perplexity AI)
- - Scripting & Automation (Bash, Python, PowerShell)
- - Monitoring & Observability (Dynatrace, Datadog, Splunk, Kibana)
- - DevOps Tools (GitHub, Jenkins, Rundeck, Ansible)
- - CI/CD Pipeline Management Job Scheduling (Autosys)
- - Web & API Support (Tomcat, REST/SOAP, JSON/XML)
- - Database Support (Oracle, PostgreSQL, MySQL, PL/SQL)
- - Documentation, SOP Creation, and Knowledge Management
- - Agile, Scrum & Waterfall Project Methodologies
Timeline
Senior IT Support Analyst
TD Bank
07.2022 - Current
Customer Success Engineer (SaaS Support)
Paymentus
07.2020 - 07.2022
IT Support Analyst
TD Bank
05.2018 - 05.2020
Analyst Programmer II / Java Developer
Cerillion Technologies Pvt Ltd
11.2013 - 01.2018
Software Engineer / Java Developer
Cybage Software Pvt Ltd
07.2010 - 11.2013
Bachelor of Engineering - Computer Engineering
University of Pune
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