Summary
Overview
Work History
Education
Skills
Websites
Timeline
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Girish Varpe

Senior IT Support Analyst
Toronto,ON

Summary

Experienced and results-driven IT professional with over 14 years of success in TechOps Engineering, Production Application Support, and Software Development within the banking, telecom, and fintech sectors. Proven track record of supporting mission-critical applications in hybrid (on-prem & cloud) environments, resolving complex technical issues, and improving platform reliability. Strong background in scripting (Bash, Python, PowerShell), automation, CI/CD pipelines, monitoring tools, and Agile methodologies. Known for collaborating across cross-functional teams, optimizing systems for performance and scalability, and driving operational excellence in enterprise environments.

Overview

15
15
years of professional experience

Work History

Senior IT Support Analyst

TD Bank
Toronto, Ontario
07.2022 - Current
  • Delivered L3 application support for banking platforms; investigated high-severity issues, performed root cause analysis, and applied fixes to ensure minimal downtime.
  • Automated monitoring and deployment tasks using Bash and Python scripts, improving support efficiency by 40%.
  • Managed patching, configuration updates, and release coordination with minimal production impact.
  • Maintained operational documentation (SOPs), collaborated with stakeholders for sign offs and audit compliance.
  • Led disaster recovery (DR) drills, ensuring system failover readiness and business continuity.
  • Worked closely with Dev and QA to validate hotfixes, analyze logs via Dynatrace, Splunk, and Datadog.
  • Improved job performance SLAs by optimizing batch processing and refining job monitoring practices.

Customer Success Engineer (SaaS Support)

Paymentus
Toronto, Ontario
07.2020 - 07.2022
  • Delivered L2/L3 support for a high-availability, cloud-based payment platform; acted as technical advisor to enterprise clients.
  • Identified and resolved deployment bugs, collaborating with DevOps and Engineering for RCA and fixes.
  • Built internal tools to streamline client onboarding, data analysis (ELK Stack), and platform observability.
  • Conducted knowledge sharing sessions; trained teams on Docker, Kibana, and troubleshooting workflows.
  • Managed SFTP provisioning, SSL key setup, and firewall log reviews to support secure integration.
  • Provided front-end and back-end support across JavaScript, HTML/CSS, Oracle PL/SQL, and REST/SOAP services.

IT Support Analyst

TD Bank
Toronto, Ontario
05.2018 - 05.2020
  • Supported the EDACS Automation and Workflow Services platform, ensuring stability and high availability.
  • Developed health check tools in Python and Shell to monitor platform performance and trigger alerts.
  • Automated VM creation in cloud environments using YAML blueprints, improving provisioning turnaround.
  • Participated in CAB meetings, assessed changes for impact, and delivered RCA reports for incidents.
  • Worked on RESTful API integrations and performed performance testing using Apache JMeter and Postman.

Analyst Programmer II / Java Developer

Cerillion Technologies Pvt Ltd
Pune, Maharashtra
11.2013 - 01.2018
  • Developed and enhanced modules for a SaaS-based billing platform (Skyline), including payment gateway integrations.
  • Built REST APIs, performed end-to-end testing, and supported live deployments for telecom clients.
  • Resolved bugs in GWT applications, optimized code for performance, and implemented logging improvements.

Software Engineer / Java Developer

Cybage Software Pvt Ltd
Pune, Maharashtra
07.2010 - 11.2013
  • Worked on B2B travel and hospitality apps; led module development and defect triage for production issues.
  • Addressed high-priority support tickets (L3/L4), performed RCA, and provided timely resolutions.
  • Delivered enhancements and wrote detailed test cases for regression and sanity testing cycles.

Education

Bachelor of Engineering - Computer Engineering

University of Pune

Skills

  • L3/L4 Application Support

  • ITIL & ITSM Practices

  • Incident Management

  • RCA

  • Patch Management

  • Release Management

  • Cloud Infrastructure

  • Hybrid Infrastructure

  • AWS

  • On-Prem

  • Scripting

  • Automation

  • Bash

  • Python

  • PowerShell

  • Monitoring

  • Observability

  • JSF

  • Job Schedulers

  • OpenText Exstream

  • Platforms

  • Linux/Unix

  • RedHat

  • Windows

  • Testing

  • JMeter

  • Postman

  • SOAP UI

  • Swagger

  • Productivity Tools

  • ServiceNow

  • JIRA

  • Confluence

  • Dynatrace

  • Datadog

  • Splunk

  • Kibana

  • DevOps Tools

  • GitHub

  • Jenkins

  • Rundeck

  • Web/App Servers

  • JBoss

  • WebLogic

  • Nginx

  • Frameworks

  • RESTful APIs

  • SOAP

  • Hibernate

  • GWT

Timeline

Senior IT Support Analyst

TD Bank
07.2022 - Current

Customer Success Engineer (SaaS Support)

Paymentus
07.2020 - 07.2022

IT Support Analyst

TD Bank
05.2018 - 05.2020

Analyst Programmer II / Java Developer

Cerillion Technologies Pvt Ltd
11.2013 - 01.2018

Software Engineer / Java Developer

Cybage Software Pvt Ltd
07.2010 - 11.2013

Bachelor of Engineering - Computer Engineering

University of Pune

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Girish VarpeSenior IT Support Analyst