Summary
Overview
Work History
Education
Skills
Certification
References
Timeline
Generic

Ginny Hawkrigg

Hanover,Canada

Summary

Highly efficient and detail-oriented administrative professional with 20 years of experience in healthcare support, specializing in patient registration, data entry, and patient information systems, including Cerner. Proven ability to multitask and manage competing priorities in fast-paced healthcare environments while maintaining excellent written and oral communication skills and a patient-service focus. Currently enrolled in a medical terminology course through St. John's Ambulance, complementing extensive hands-on experience.

Overview

22
22
years of professional experience
1
1
Certification

Work History

Client Care Coordinator

Amplifon Hearing Experts
07.2023 - 05.2025
  • Managed intricate client scheduling and Hearing Care Professional calendars for multiple clinics concurrently, including remote coverage for vacations and sick days.
  • Processed invoicing, applied payments, and managed bank deposits, ensuring accurate financial record-keeping.
  • Coordinated with various third-party insurances (WSIB, ODSP, DVA) and government agencies (ADP), including navigating funding changes and submitting applications/forms via online portals (GOSecure).
  • Assisted clients with sensitive applications and provided comprehensive administrative support, including chart creation, filing, and ordering supplies.
  • Supported other Client Care Coordinators and actively participated in the implementation and creation of company Standard Operating Procedures (SOPs) and databases.

Rehabilitation Assistant

Wingham District Hospital
03.2017 - 07.2023
  • Provided comprehensive support to inpatients in a rehabilitation setting across physiotherapy, occupational therapy, recreation, and speech therapy.
  • Assisted with activities of daily living, meal setup, exercise programs, cognitive therapies, and therapeutic recreation.
  • Maintained daily charting and documentation as required for patient records.

Physiotherapy Assistant

Listowel Memorial Hospital
11.2003 - 07.2023
  • Administered the physiotherapy department, including patient booking, managing waitlists, and ordering supplies.
  • Liaised effectively with doctors, nurses, families, and interdisciplinary care teams to ensure coordinated patient care.
  • Provided direct treatment and education on exercise programs and the use of gait aids for out and inpatients.

Casual Switchboard Receptionist

Listowel Memorial Hospital
07.2010 - 01.2019
  • Managed high-volume switchboard operations, directing inquiries and providing essential support to medical staff.
  • Performed patient registration for Emergency Department and Operating Room patients using FirstNet and Cerner hospital applications.
  • Daily updating of provincial patient databases and scanning electronic health records.
  • Assisted doctors with accessing resources.
  • Handled staff call-ins using Staffright system and processed admissions and discharges for inpatients and emergency patients.
  • Assisted Accounts receivable with billing.

Education

Occupational and Physiotherapy Assistant Certificate -

Conestoga College of Applied Arts And Technology
Kitchener, ON
07.2003

General Arts and Science: Health Stream Certificate -

Conestoga College of Applied Arts And Technology
Kitchener, ON
04.2002

Skills

  • Computer Proficiency
  • Typing Speed 50 wpm
  • Medical Terminology
  • Communication
  • Multitasking
  • Team collaboration
  • Problem solving
  • Attention to detail
  • Interdisciplinary collaboration
  • Client scheduling
  • Document and records management
  • Multi-line phone systems

Certification

  • CPR and First Aid
  • Non-Violent Crisis Intervention
  • WHMIS
  • ALERT elevator trained (LMH)
  • Fire extinguisher training

References

Available upon request.

Timeline

Client Care Coordinator

Amplifon Hearing Experts
07.2023 - 05.2025

Rehabilitation Assistant

Wingham District Hospital
03.2017 - 07.2023

Casual Switchboard Receptionist

Listowel Memorial Hospital
07.2010 - 01.2019

Physiotherapy Assistant

Listowel Memorial Hospital
11.2003 - 07.2023

Occupational and Physiotherapy Assistant Certificate -

Conestoga College of Applied Arts And Technology

General Arts and Science: Health Stream Certificate -

Conestoga College of Applied Arts And Technology
Ginny Hawkrigg