Ginny Hawkrigg
Hanover,Canada
Summary
Highly efficient and detail-oriented administrative professional with 20 years of experience in healthcare support, specializing in patient registration, data entry, and patient information systems, including Cerner. Proven ability to multitask and manage competing priorities in fast-paced healthcare environments while maintaining excellent written and oral communication skills and a patient-service focus. Currently enrolled in a medical terminology course through St. John's Ambulance, complementing extensive hands-on experience.
Overview
22
22
years of professional experience
1
1
Certification
Work History
Client Care Coordinator
Amplifon Hearing Experts
07.2023 - 05.2025
- Managed intricate client scheduling and Hearing Care Professional calendars for multiple clinics concurrently, including remote coverage for vacations and sick days.
- Processed invoicing, applied payments, and managed bank deposits, ensuring accurate financial record-keeping.
- Coordinated with various third-party insurances (WSIB, ODSP, DVA) and government agencies (ADP), including navigating funding changes and submitting applications/forms via online portals (GOSecure).
- Assisted clients with sensitive applications and provided comprehensive administrative support, including chart creation, filing, and ordering supplies.
- Supported other Client Care Coordinators and actively participated in the implementation and creation of company Standard Operating Procedures (SOPs) and databases.
Rehabilitation Assistant
Wingham District Hospital
03.2017 - 07.2023
- Provided comprehensive support to inpatients in a rehabilitation setting across physiotherapy, occupational therapy, recreation, and speech therapy.
- Assisted with activities of daily living, meal setup, exercise programs, cognitive therapies, and therapeutic recreation.
- Maintained daily charting and documentation as required for patient records.
Physiotherapy Assistant
Listowel Memorial Hospital
11.2003 - 07.2023
- Administered the physiotherapy department, including patient booking, managing waitlists, and ordering supplies.
- Liaised effectively with doctors, nurses, families, and interdisciplinary care teams to ensure coordinated patient care.
- Provided direct treatment and education on exercise programs and the use of gait aids for out and inpatients.
Casual Switchboard Receptionist
Listowel Memorial Hospital
07.2010 - 01.2019
- Managed high-volume switchboard operations, directing inquiries and providing essential support to medical staff.
- Performed patient registration for Emergency Department and Operating Room patients using FirstNet and Cerner hospital applications.
- Daily updating of provincial patient databases and scanning electronic health records.
- Assisted doctors with accessing resources.
- Handled staff call-ins using Staffright system and processed admissions and discharges for inpatients and emergency patients.
- Assisted Accounts receivable with billing.
Education
Occupational and Physiotherapy Assistant Certificate -
Conestoga College of Applied Arts And Technology
Kitchener, ON07.2003
General Arts and Science: Health Stream Certificate -
Conestoga College of Applied Arts And Technology
Kitchener, ON04.2002
Skills
- Computer Proficiency
- Typing Speed 50 wpm
- Medical Terminology
- Communication
- Multitasking
- Team collaboration
- Problem solving
- Attention to detail
- Interdisciplinary collaboration
- Client scheduling
- Document and records management
- Multi-line phone systems
Certification
- CPR and First Aid
- Non-Violent Crisis Intervention
- WHMIS
- ALERT elevator trained (LMH)
- Fire extinguisher training
References
Available upon request.
Timeline
Client Care Coordinator
Amplifon Hearing Experts
07.2023 - 05.2025
Rehabilitation Assistant
Wingham District Hospital
03.2017 - 07.2023
Casual Switchboard Receptionist
Listowel Memorial Hospital
07.2010 - 01.2019
Physiotherapy Assistant
Listowel Memorial Hospital
11.2003 - 07.2023
Occupational and Physiotherapy Assistant Certificate -
Conestoga College of Applied Arts And Technology
General Arts and Science: Health Stream Certificate -
Conestoga College of Applied Arts And Technology
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