Regina Live
Cypress
Summary
As an assistant manager, my primary objective is to support the functioning of business operations by managing staff, coordinating operations, and ensuring exceptional customer service. I aim to create a positive and productive work environment by communicating with team members, setting clear goals, and monitoring performance.
Overview
14
14
years of professional experience
Work History
Assistant General Manager
Extended Stay America Hotel
Anaheim
08.2017 - Current
- Resolve guests issues when they encounter staff.
- Holding associates accountable for their actions and training new associates.
- Making sure deposits are taken to bank and registered are balanced out.
- Inspect rooms and make sure that they are guests ready for guest to check in.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Performed administrative tasks such as filing paperwork, preparing documents, etc.
Cashier
Sears, Roebuck, & Company
07.2016 - 07.2017
- Greeted customers and answered any questions they had about the store's products and services.
- Scanned items and checked pricing on cash register for accuracy.
- Helped with purchases and signed customers up for rewards program.
- Issued receipts, refunds, credits or change due to customers.
Librarian Assistant
American Samoa Community College Library
08.2014 - 12.2014
- Inspected returned books for condition and due-date status and computed fines.
- Greeted patrons upon entrance to library and offered assistance with needs or issues.
- Prepared reports on library usage statistics and inventory for management review.
- Checked circulation desk regularly to keep appropriate numbers of books and periodicals available to patrons.
- Answered patrons' questions and assisted in finding materials requested.
Crew Member
McDonald's
Pago Pago
06.2011 - 05.2012
- Processed payments on cash register and counted back bills and change to patrons.
- Resolved customer complaints in a professional manner.
- Cleaned restaurant area by sweeping floors, wiping tables and emptying trash receptacles.
- Wiped down tables and removed trash and dirty plates to provide clean, welcoming dining environment.
- Brewed and served coffee and tea with preferred add-ins.
- Presented orders to guests within anticipated service times.
- Processed takeout orders quickly to ensure timely delivery of meals.
Education
High School -
Tafuna High School
Pago Pago, American Samoa01.2013
Skills
- Organizing
- Guest relations
- Employee training
- Inventory management
- Staff scheduling
- Customer service
- Microsoft Office
- Multi-Tasking
- Communication
- Problem-solving
Additional Information
Implemented new procedures and technologies that improved efficiency and streamlined operations., Successfully led a team to maintain and improve Medallia scores for hotel and kept property on budget., Available upon request.
Timeline
Assistant General Manager
Extended Stay America Hotel
08.2017 - Current
Cashier
Sears, Roebuck, & Company
07.2016 - 07.2017
Librarian Assistant
American Samoa Community College Library
08.2014 - 12.2014
Crew Member
McDonald's
06.2011 - 05.2012
High School -
Tafuna High School
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