Gilda Muñoz
San Diego
Summary
Dynamic multi-unit operations leader with a proven track record at Rise & Shine Hospitality Group, driving performance across high-volume restaurant locations. Expertise in P&L management, operational strategy, and team development, with a strong ability to improve profitability through cost control, vendor partnerships, and execution of brand standards. Recognized for building high-performing teams, elevating guest experience, and delivering consistent, results-driven business outcomes.
Overview
16
16
years of professional experience
Work History
Regional Manager
Rise and Shine Restaurant Group
San Diego
06.2022 - Current
- Led multi-unit operations across 7 high-volume restaurant locations, ensuring consistent execution of brand standards, guest experience, and operational excellence
- Held full accountability for regional P&L performance, analyzing financial reports to drive profitability, control costs, and support strategic decision-making
- Ensured full compliance with health, safety, and regulatory standards, maintaining audit readiness and minimizing operational risk across all locations
- Analyzed sales and performance data to identify trends, drive revenue growth, and implement strategic operational improvements
- Optimized inventory management and supply chain processes, reducing waste and improving cost efficiency across multiple units
- Built and maintained strategic vendor partnerships, negotiating favorable terms to support cost control and operational scalability
- Directed staffing strategies, labor planning, and team development to align with business goals and maintain high-performing teams
General Manager
Fig Tree Cafe
San Diego
01.2022 - 06.2022
- Led full-service restaurant operations, overseeing daily performance across front and back of house to ensure exceptional guest experience and operational efficiency
- Drove sales performance and profitability through effective labor management, cost control, and execution of brand standards
- Developed and coached management and hourly teams, building a strong leadership bench and improving team accountability and performance
- Analyzed financial and operational reports to identify opportunities, implement improvements, and achieve business targets
- Ensured compliance with health, safety, and company standards, maintaining a clean, organized, and audit-ready environment
- Managed inventory, ordering, and vendor relationships to maintain product quality and control costs
Assistant Manager
Breakfast Republic
San Diego
06.2021 - 12.2021
- Supported daily restaurant operations, including scheduling, shift execution, and team coordination to ensure efficient service flow
- Supervised and coached team members, providing performance feedback to drive accountability and continuous improvement
- Ensured compliance with company policies, safety standards, and operational procedures across all shifts
- Maintained operational consistency by executing opening, closing, and shift management responsibilities to standard
Lead Registered Dental Assistant
B2B Staffing/ Calipatria State Prison
Calipatria
03.2020 - 03.2021
- Maintained accurate inventory of dental products.
- Ensured full coverage for every dental unit on site.
- Trained incoming assistants with all policy and procedures for both dental labs and prison.
- Gathered and reviewed patient records, data and health history to share with dentists for quick and accurate patient assessments, diagnoses and treatment.
- Educated patients on techniques to optimize oral hygiene, control plaque and protect teeth and gums.
- Entered patient data into dental records system using Dentrix and observed all confidentiality rules to maintain patient privacy.
- Maintained master calendar and scheduled new appointments based on provider availability.
- Coordinated and managed patient care with efficiency and professionalism by scheduling appointments, educating patients.
Sales Floor Manager
Rogers and Rogers Chrysler
Imperial
01.2017 - 03.2020
- Organized and updated schedules to optimize coverage for expected customer demands.
- Coached employees on sales techniques and best practices.
- Recognized problems, analyzed causes and developed solutions to improve productivity and sales metrics.
- Assisted with training, development and mentoring of sales employees.
- Delegated tasks to maintain efficient workflow.
- Developed resources and tools to support sales associates in rendering exceptional customer service.
- Greeted customers, clarifying needs and identifying solutions to close sales.
- Communicated sales goals and key performance indicators to employees.
- Worked one-on-one with employees to motivate while delivering constructive criticism in busy, retail environment.
Lead Registered Dental Assistant
Southewest Dental Group
El Centro
02.2015 - 01.2017
- Protected patients by sterilizing instruments and equipment between every consultation.
- Produced opposing models, study casts and impressions to provide dentists with information on relationship between teeth, gums and dental arches.
- Took preliminary impressions of patient teeth to prepare for custom impressions and fabrication of permanent dental work.
- Educated patients on techniques to optimize oral hygiene, control plaque and protect teeth and gums.
- Instructed patients on postoperative care to protect dental work and promote healing.
- Created dental x-rays using traditional and digital methods to help dentists detect tooth decay, cavities and other issues needing to be treated.
- Stocked and prepared exam and treatment rooms by setting up required instruments, tools, supplies and equipment.
- Gathered medical information, dental health history and vitals from patients.
Front End Manager
P.F. Chang's Bistro
Chula Vista
10.2009 - 01.2015
- Coached team members on food safety and sanitation processes, customer service, menu education and up-selling techniques to drive revenue.
- Cultivated strong customer relations and developed effective customer service standards.
- Supervised team always promoting positive work environment through effective communication, active engagement and hands-on assistance.
- Reviewed safety, health and sanitation processes throughout all areas and enforced rules to promote security and safety.
- Optimized personnel coverage, preparing work schedules based on staff availability and forecasted demands.
- Managed customer complaints and rectified issues to complete satisfaction.
- Maximized team performance by training new employees on proper food handling, guest expectations and restaurant protocols.
Education
Bachelor of Arts - Psychology
San Diego State University
Calexico, CA06-2021
Associate of Arts - Behavioral Sciences
Imperial Valley College
Imperial, CA06-2019
Skills
- Multi-Unit Operations Leadership
- P&L Management & Financial Analysis
- Operational Strategy & Execution
- Labor Management & Cost Control
- Team Development & Leadership Coaching
- Guest Experience Optimization
- Inventory & Supply Chain Management
- Vendor Relations & Contract Negotiation
- Compliance & Risk Management
- Performance Improvement & KPI Tracking
Accomplishments
- Awarded “Sales Consultant Of the Year” for having highest sales.
Timeline
Regional Manager
Rise and Shine Restaurant Group
06.2022 - Current
General Manager
Fig Tree Cafe
01.2022 - 06.2022
Assistant Manager
Breakfast Republic
06.2021 - 12.2021
Lead Registered Dental Assistant
B2B Staffing/ Calipatria State Prison
03.2020 - 03.2021
Sales Floor Manager
Rogers and Rogers Chrysler
01.2017 - 03.2020
Lead Registered Dental Assistant
Southewest Dental Group
02.2015 - 01.2017
Front End Manager
P.F. Chang's Bistro
10.2009 - 01.2015
Bachelor of Arts - Psychology
San Diego State University
Associate of Arts - Behavioral Sciences
Imperial Valley College