Gilbert ortega
Quail valley
Summary
I am a skilled shift manager with a lot of experience in customer service, food handling, and customer retention. i also have experience in employee training and conflict resolution
Overview
9
9
years of professional experience
Work History
Shift Manager
Del Taco
Lake Elsinore
12.2021 - Current
- Did daily and shift inventory reports.
- Counted the drawers and documented them on the deposit form.
- Performed daily equipment cleaning during closing shifts.
- Performed food prep during morning shifts.
- Trained new employees.
- Resolved issues with unsatisfied customers, and corrected problems to avoid them in the future.
- Ensured the restaurant followed state food safety regulations by taking the temperature of food and ensuring that red times are followed.
Crew Member
Big Lots
Lake Elsinore
06.2020 - 11.2021
- Restocked the product and ensured that the price tags were accurate.
- Rang up customers and processed payments
- Unloaded delivery trucks and organized the storage area.
Customer Service Representative
Sutherland
Las Vegas
03.2018 - 05.2020
- Assisted customers with billing issues or questions.
- Adjusted the customer plan to help find an affordable option.
- Answered questions about products to customers
- Attempted to retain customers by offering discounts or specials on products or services.
Crew Member
Del Taco
Menifee
02.2016 - 02.2018
- Took customer orders and processed payments
- Prepared food during morning shifts.
- Cleaned equipment during closing shifts.
- Counted drawers and documented them on deposit form
Education
GED -
Mt. San Jacinto College
Menifee, CA03-2019
Skills
- Inventory management
- Food safety compliance
- Employee training
- Customer service
- Equipment maintenance
- Cash handling
- Team leadership
- Food preparation
- Handling customer complaints
- Conflict resolution
References
References available upon request.
Timeline
Shift Manager
Del Taco
12.2021 - Current
Crew Member
Big Lots
06.2020 - 11.2021
Customer Service Representative
Sutherland
03.2018 - 05.2020
Crew Member
Del Taco
02.2016 - 02.2018
GED -
Mt. San Jacinto College
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