Gilbert ortega
Quail valley
Summary
I am a skilled shift manager with a lot of experience in customer service, food handling, and customer retention. i also have experience in employee training and conflict resolution
Overview
9
9
years of professional experience
Work History
Shift Manager
Del Taco
Lake Elsinore
2021.12 - Current
- Did daily and shift inventory reports.
- Counted the drawers and documented them on the deposit form.
- Performed daily equipment cleaning during closing shifts.
- Performed food prep during morning shifts.
- Trained new employees.
- Resolved issues with unsatisfied customers, and corrected problems to avoid them in the future.
- Ensured the restaurant followed state food safety regulations by taking the temperature of food and ensuring that red times are followed.
Crew Member
Big Lots
Lake Elsinore
2020.06 - 2021.11
- Restocked the product and ensured that the price tags were accurate.
- Rang up customers and processed payments
- Unloaded delivery trucks and organized the storage area.
Customer Service Representative
Sutherland
Las Vegas
2018.03 - 2020.05
- Assisted customers with billing issues or questions.
- Adjusted the customer plan to help find an affordable option.
- Answered questions about products to customers
- Attempted to retain customers by offering discounts or specials on products or services.
Crew Member
Del Taco
Menifee
2016.02 - 2018.02
- Took customer orders and processed payments
- Prepared food during morning shifts.
- Cleaned equipment during closing shifts.
- Counted drawers and documented them on deposit form
Education
GED -
Mt. San Jacinto College
Menifee, CA2019-03
Skills
- Inventory management
- Food safety compliance
- Employee training
- Customer service
- Equipment maintenance
- Cash handling
- Team leadership
- Food preparation
- Handling customer complaints
- Conflict resolution
References
References available upon request.
Timeline
Shift Manager
Del Taco
2021.12 - Current
Crew Member
Big Lots
2020.06 - 2021.11
Customer Service Representative
Sutherland
2018.03 - 2020.05
Crew Member
Del Taco
2016.02 - 2018.02
GED -
Mt. San Jacinto College