Gift Mbugua
Edmonton,AB
Summary
Enthusiastic and customer-faced individual seeking a Security Guard position and passionate for providing exceptional service and a strong ability to work in a fast-paced team environment. Dedicated to upholding the company high standards of quality and customer satisfaction.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Sales Personel
Kaizen Sales Representative
02.2023 - 09.2023
- Effectively communicated with customers and colleagues in a customer service setting.
- Proficient in relaying information, diffusing tensions, and coordinating with team members.
- Managed diverse customer interactions, addressing needs and concerns.
- Cultivated and maintained strong relationships with key clients, resulting in a high rate of customer retention.
- Conducted thorough market research to identify new opportunities, trends, and potential clients.
- Demonstrated in-depth knowledge of products and services, effectively communicating features and benefits to potential clients.
- Implemented successful lead generation strategies, resulting in a consistent flow of qualified leads.
Security Guard
Magnum Security Services
02.2022 - 12.2022
- Conducted regular patrols to monitor premises for any signs of unauthorized access or suspicious activities.
- Effectively communicated and enforced security policies to maintain a secure environment.
- Responded swiftly and efficiently to emergencies, including medical incidents and security breaches.
- Provided exceptional customer service by assisting visitors, answering inquiries, and maintaining a welcoming atmosphere.
- Maintained accurate and detailed logs of daily activities, incidents, and security breaches.
- Established effective communication channels with fellow security personnel and other relevant stakeholders.
- Proactively addressed potential disturbances to maintain a secure and orderly environment.
- Collaborated with team members to resolve disputes in a professional manner.
Education
Bachelor of Arts - Economics
The University of Nairobi
12.2021
Skills
- Dependability and punctuality
- Good customer service
- Good Observational skills
- Team Collaboration
- Physical Fitness
- First Aid and CPR
- Adaptability
Certification
First Aid and CPR Certification
Canadian Red Cross
2023-2026
Security License Certification
2024
Shelter Standard certification
Toronto Hostels Institute
2023
H2SAlive Certification
2023-2026
French A1 level Certification
Alliance France Institute
2021
Timeline
Sales Personel
Kaizen Sales Representative
02.2023 - 09.2023
Security Guard
Magnum Security Services
02.2022 - 12.2022
Bachelor of Arts - Economics
The University of Nairobi
First Aid and CPR Certification
Canadian Red Cross
2023-2026
Security License Certification
2024
Shelter Standard certification
Toronto Hostels Institute
2023
H2SAlive Certification
2023-2026
French A1 level Certification
Alliance France Institute
2021
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