Giana Compagno
Monterey
Summary
I was born and raised here in Monterey, CA. My family is well known in the area as we own a very successful small business. I grew up playing sports and I think that has played a big factor in they way I work as it has allowed me to work well with others and know how to work as a team. I am very personable, friendly, understanding, hard working and reliable.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Expo/Assistant Food Runner
Old Fishermans Grotto
11.2023 - 08.2024
- Assisted in expediting orders from the kitchen when necessary, helping to maintain smooth workflow.
- Ensured compliance with all food safety and sanitation guidelines during every shift, maintaining a safe and clean working environment.
- Developed strong relationships with team members through clear communication and collaboration, resulting in improved overall performance.
- Helped reduce wait times for customers by efficiently organizing food pickup from the kitchen to assigned server sections.
- Ensured timely food delivery for guest satisfaction, anticipating needs and working closely with kitchen staff.
Dining Room Supervisor
Old Fishermans Grotto
08.2016 - 08.2024
- Communicated effectively with dining staff and guests alike to promote adherence to dining room policies and standard operating procedures.
- Trained, managed and scheduled dining staff, assigning them to appropriate sections based off of their level of performance.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
- Watched dining area staff to evaluate server loads and calculate accurate wait times.
- Maintained highly loyal clientele by delivering unparalleled service at every stage of restaurant dining experience.
- Recorded available tables after seating each party using specialized seating software.
- Supervised server balance and monitored table turnover to accurately seat customers.
- Greeted customers upon arrival, thanked them upon departure from restaurant.
- Assured the dining room was setup well, adjusted lighting, monitored areas that needed to be cleaned.
Cocktail Server
Old Fishermans Grotto
10.2017 - 04.2020
- Provided attentive service, regularly checking in on guests to ensure their needs were met.
- Managed cash transactions accurately, ensuring proper handling of payments and tips.
- Developed strong relationships with regular guests, creating personalized experiences that encouraged loyalty.
- Increased repeat clientele by building rapport with patrons and anticipating their preferences.
- Enhanced customer experience by efficiently taking and delivering drink orders, providing excellent service.
- Showcased extensive knowledge of cocktail menus, confidently answering questions and making recommendations to suit individual preferences.
- Contributed to team success by assisting co-workers during high-volume periods as needed.
Sales Associate
Pirates Cove Gifts And Things
07.2013 - 07.2015
- Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
- Provided positive first impressions to welcome existing, new and potential customers.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions regarding sizing, accessories and proper care for merchandise.
- Prepared merchandise for sales floor by pricing or tagging.
- Maintained customer satisfaction with quick and professional handling of product returns.
- Achieved perfect attendance and on-time record.
Education
High School Diploma -
Monterey High School
Monterey, CA06.2013
Skills
- Proper Food Handling
- Work Station Assignments
- Food and Beverage Service
- Cash Receipt Balancing
- Phone Inquiries
- Alcoholic Beverage Service
- Active Listening
- Greeting and Seating Guests
Certification
RBS Trained
Serv Safe Certified
Sexual Harrassment for Managers Certified
Education
Monterey, CA
Contact
Monterey, CA 93940
Timeline
Expo/Assistant Food Runner
Old Fishermans Grotto
11.2023 - 08.2024
Cocktail Server
Old Fishermans Grotto
10.2017 - 04.2020
Dining Room Supervisor
Old Fishermans Grotto
08.2016 - 08.2024
Sales Associate
Pirates Cove Gifts And Things
07.2013 - 07.2015
RBS Trained
Serv Safe Certified
Sexual Harrassment for Managers Certified
High School Diploma -
Monterey High School
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