Gia Kaur-Mangat
Surrey,BC
Summary
Highly organized, self-driven, and proactive, with over 10+ years of valuable professional experience. Hold a strong background in; administration, customer service and project management. Possess excellent communication with telephone etiquette, organizational skills, basic accounting, computer proficiency, and great attention to detail. Fluent in English, Spanish, and Punjabi. Am a highly motivated and collaborative team member currently looking for a progressive career role within an industry with a mission to improve the lives of others, and am eager to contribute to that mission in a supportive role. Am committed to supporting professionals by ensuring that my duties and tasks are handled with precision and efficiency, allowing us to focus on delivering exceptional results.
Overview
10
10
years of professional experience
5
5
years of post-secondary education
Work History
Executive Assistant
Disruptive Publishers
Vancouver, BC
09.2022 - 07.2024
- Providing reception services by greeting clients and responding to general inquiries
- Recorded expenses and maintained accounting records.
- Increased customer satisfaction by providing timely and professional responses to inquiries via phone, email, or in-person visits.
- Created and maintained detailed administrative processes and procedures to drive efficiency and accuracy.
- Managed filing system, entered data and completed other clerical tasks.
- Supported company leaders by managing budgets, scheduling appointments and organizing itineraries.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Passionate about learning and committed to continual improvement.
- Worked flexible hours across night, weekend, and holiday shifts.
- Managed time efficiently in order to complete all tasks within deadlines.
- Organized and detail-oriented with a strong work ethic.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Demonstrated strong organizational and time management skills while managing multiple projects.
Executive Assistant (temp 4-month Contracting)
Platform Housing Group
04.2022 - 08.2022
- Supporting senior managers in ensuring accurate prioritization of tasks
- Maintaining appointment calendars, rearranging scheduled meetings/ changing schedule demands
- Provided clerical duties by proficiently utilizing variety of computer software applications; word processing, spreadsheet, database and presentation software.
- Streamlined executive communication by managing emails, phone calls, and scheduling appointments.
- Enhanced productivity by organizing travel arrangements and coordinating accommodations for executives.
- Managed office inventory, tracking supplies and placing orders to ensure smooth daily operations.
Executive Assistant
QED Environmental Systems
Coventry, UK, West Midlands
03.2017 - 04.2022
- Processing payments and overseas credit requests in line with strict protocol
- Updating Credit Account Application forms and payments on CRM systems
- Conducting customer quotes, invoices, purchase orders, and account documents
- Preparing and organizing company virtual global monthly/quarterly meetings.
- Handled sensitive information with discretion, maintaining client confidentiality at all times.
- Provided administrative support to Directors, contributing to overall company efficiency.
- Handled confidential and sensitive information with discretion and tact.
- Managed executive calendars, scheduling meetings and appointments and coordinating travel arrangements to optimize time.
- Maintained confidentiality with sensitive documents, ensuring proper storage and distribution as needed.
- Processed travel expenses and reimbursements for executive team and senior management group.
- Streamlined executive communication by managing emails, phone calls, and scheduling appointments.
- Served as a liaison between departments to facilitate effective communication throughout the company.
- Organized and coordinated conferences and monthly meetings.
Executive Personal Assistant
Sanitas Health Insurance
Barcelona, Spain, Catalunya
07.2012 - 03.2017
- Managed confidential information with discretion, maintaining the highest level of trust and professionalism
- Used QuickBooks to produce monthly invoices, reports, and other deliverables.
- Developed and maintained courteous and effective working relationships.
- Passionate about learning and committed to continual improvement.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Self-motivated, with a strong sense of personal responsibility.
- Excellent communication skills, both verbal and written.
- Proven ability to learn quickly and adapt to new situations.
- Demonstrated strong organizational and time management skills while managing multiple projects.
- Proved successful working within tight deadlines and a fast-paced environment.
Financial Consultant
Currency Direct FX
10.2009 - 07.2012
- Developed personal rapport with each client to maintain customer loyalty and establish long-term accounts.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Proved successful working within tight deadlines and a fast-paced environment.
- Gained strong leadership skills by managing projects from start to finish.
- Worked well in a team setting, providing support and guidance.
- Worked flexible hours across night, weekend, and holiday shifts.
- Excellent communication skills, both verbal and written.
Investments Advisor
Coventry Building Society
04.2007 - 10.2009
- Managing high-volume customer call inquiries, requests, and complaints
- Following up on customer info requests and scheduling appointments
- Conducting customer investments & mortgage appointments
- Ensuring excellent customer experience.
- Completed paperwork, recognizing discrepancies and promptly addressing them for resolution.
- Gained extensive knowledge in data entry, analysis and reporting.
- Excellent communication skills, both verbal and written.
- Passionate about learning and committed to continual improvement.
Education
Business Management & Hospitality - Business Management & Hospitality Diploma
St. Lawrence College
Vancouver, BC 09.2022 - 04.2024
Bachelor of Arts Honours Psychological Studies and Spanish - Developmental Psychology
London University (UK)
London, UK06.2007
Bachelor of Arts - Caring Services
Henley College (UK)
Coventry, UK06.2005
Personal Assistant Diploma -
Brentwood Open Learning College (UK)
London, UK 01.2000
Advanced Customer Service certificate -
International Open Academy (Online)
London, UK01.2000
Skills
- Customer Service
- Advanced MS Office Suite Proficiency
- Social Media Knowledge
- Project Planning/Management
- Employee Training
- Schedule Management
- Information Confidentiality
- Financial Services
- Office Administration
- Executive Support
- Administrative Support Specialist
- Calendar and Scheduling Software
- Administration Management
- Office Supplies and Inventory
- Travel Arrangement Coordination
- Executive Calendars
- Executive Travel
Languages
English
Bilingual or Proficient (C2)
Spanish
Bilingual or Proficient (C2)
Punjabi
Bilingual or Proficient (C2)
yoga, pilates, being in nature
I love to keep a balanced mind, body and soul through practicing regular yoga, pilates, fitness workouts, and connecting with nature.
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Executive Assistant
Disruptive Publishers
09.2022 - 07.2024
Business Management & Hospitality - Business Management & Hospitality Diploma
St. Lawrence College
09.2022 - 04.2024
Executive Assistant (temp 4-month Contracting)
Platform Housing Group
04.2022 - 08.2022
Executive Assistant
QED Environmental Systems
03.2017 - 04.2022
Executive Personal Assistant
Sanitas Health Insurance
07.2012 - 03.2017
Financial Consultant
Currency Direct FX
10.2009 - 07.2012
Investments Advisor
Coventry Building Society
04.2007 - 10.2009
Bachelor of Arts Honours Psychological Studies and Spanish - Developmental Psychology
London University (UK)
Bachelor of Arts - Caring Services
Henley College (UK)
Personal Assistant Diploma -
Brentwood Open Learning College (UK)
Advanced Customer Service certificate -
International Open Academy (Online)
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