Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
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Ghita Sefraoui

Richmond Hill,Ontario

Summary

Dynamic customer service professional with 7 years experience by connecting caring and providing an exceptional end-to-end client experience and sales targets. Fluent in English, French, and Arabic, adept at leveraging extensive knowledge of internal policies and industry trends to provide tailored solutions. Committed to ensuring client satisfaction and fostering long-term relationships through attention to detail and personalized service.

Overview

1
1
Certification

Work History

Bilingual Travel Agent

Teleperformance
05.2023 - 09.2023
  • Built strong relationships with customers through excellent customer service skills
  • Answered travel questions from customers about destinations, cancelation, pricing, flight schedules, and exchanges
  • Used various computer software and online databases to book travel services
  • Excellent organization skills, Microsoft Office, strong ticketing GDS , Saber
  • Successfully coordinated travel arrangements for more than 100k clients, achieving 80% customer service rate
  • Resolved issues swiftly, maintaining a high standard of customer service and reducing resolution waiting times by 10%

Home Caretaker (Remote)

Domestic Engineer
  • Spearhead daily tasks of home, adhering to schedules and organizing activities catered to the needs of all persons in the home
  • Handle all aspects of domestic processes, including laundry, cooking, serving meals, teaching children various abilities and notions, balancing budgets, and driving family members to appointments
  • Plan and organize events and happenings with schools and other extracurricular activities, as well as directed a variety of priorities while stimulating teamwork to get multiple tasks done.

NRL Call

Call Center Customer Service Representative
  • Communicated via inbound and outbound telephone calls with consumers, following up promptly to ensure customer satisfaction
  • Built sustainable relationships of trust through open and interactive communication, providing accurate, valid, and complete information by using the right methods and tools
  • Managed over 50 customer calls per day, and increased sales by 10%

tricolor.com

Marketing Officer
  • Maintained and updated customer databases, organizing and attending events such as conferences, seminars, receptions, and exhibitions, conducting marketing research
  • Contributed to engaging and creative initiatives that maintain brand and voice loyalty on various social media platforms
  • Highlighted promotions and increased audience participation through social media, increasing audience engagement.

Dell Computer

Call Center Agent
  • Answered calls and responded to emails, handling customer inquiries both telephonically and by email and researching required information using available resources
  • Managed and resolved customer complaints, providing customers with adequate resolution regarding product and service processed orders, forms, and applications, as well as identified and escalated priority issues
  • increased the rate of customer satisfaction by 10%

Education

High School Diploma -

YAsamine
Morocco

Skills

  • Work well under pressure
  • Time Management
  • Analytical Thinker
  • Fast learner
  • Attention to detail
  • Working computer knowledge
  • Data entry
  • Ability to multi-task
  • Organization
  • Passion for delivering great customer service

Certification

  • Microsoft Suite (Word, Excel, Outlook)
  • Digital Marketing
  • Google AdWords
  • Google Analytics
  • Search Engine Optimization
  • Data Entry
  • Social Media Marketing Masterclass
  • Tico

Languages

English
Full Professional
French
Native or Bilingual
Arabic
Native or Bilingual

Timeline

Bilingual Travel Agent

Teleperformance
05.2023 - 09.2023

Home Caretaker (Remote)

Domestic Engineer

NRL Call

Call Center Customer Service Representative

tricolor.com

Marketing Officer

Dell Computer

Call Center Agent

High School Diploma -

YAsamine

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Ghita Sefraoui