Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

Ghita Sefraoui

Richmond Hill

Summary

Solutions-focused and results-driven client services professional with interpersonal, organizational, and problem-solving skills and superior written, oral, and technical aptitude. Excited to utilize professional experience and certifications to add value in accordance with organizational objectives. As an advancing business professional with strong attention to detail, great customer service skills and the ability to work independently and as a team collaborator, more than prepared to offer my professional experience and educational credentials to serve as a in a business-driven, client-centric role. Fluent in English, Arabic and French.

Overview

18
18
years of professional experience
1
1
Certification

Work History

Bilingual Travel Agent

Teleperformance
05.2023 - 09.2023
  • Built strong relationships with customers through excellent customer service skills .
  • Answered travel questions from customers about destinations, cancellation , pricing ,flight schedules and exchanges .
  • Used various computer software and online databases to book travel services.
  • Excellent organization skills , Microsoft Office , strong ticketing GDS and SAber.

Home Caretaker (Remote)

Domestic Engineer
01.2012 - Current
  • Spearhead daily tasks of the home, adhering to schedules and organizing activities catered to the needs of all persons in the home
  • Handle all aspects of the domestic processes, including laundry, cooking, serving meals, teaching children’s various abilities and notions, balancing budgets, and driving family members to appointments
  • Utilize expertise in communication to resolve conflicts and guide mediation of various issues
  • Plan and organize events and happenings with schools and other extracurricular activities, as well as directed a variety of priorities while stimulating teamwork to get multiple tasks done.

NRL Call (Morocco)

Call Center Customer Service Representative
01.2011 - 01.2012
  • Communicated via inbound and outbound telephone calls with consumers, following up in a timely manner to ensure customer satisfaction
  • Built sustainable relationships of trust through open and interactive communication, providing accurate, valid, and complete information by using the right methods and tools
  • Kept processing records of customer interactions, managing customer accounts and filling documents, in addition to following communication procedures, guidelines, and policies
  • Coordinated between agent and commercial, answering all inquiries.

tricolor.com (Morocco)

Marketing Officer
01.2008 - 01.2009
  • Maintained and updated customer databases, organising and attending events such as conferences, seminars, receptions, and exhibitions, conducting marketing research
  • Contributed to engaging and creative initiatives that maintain brand and voice loyalty on various social media platforms
  • Highlighted promotions and increased audience participation through social media, increasing audience engagement
  • Communicated effectively with remote teammates through project management systems.

Dell Computer (Morocco)

Call Center Agent
01.2006 - 01.2009
  • Answered calls and respond to emails, handling customer inquiries both telephonically and by email and researching required information using available resources
  • Managed and resolved customer complaints, providing customers with adequate resolution regarding product and service
  • Processed orders, forms and applications, as well as identified and escalated priority issues
  • Produced call reports and documented all call information according to standard operating procedures.

Education

Bachelor of Experimental Sciences -

Tico

Tico
05.2023

Physiotherapy -

ESk Superior School of Physiotherapy
01.2005

Skills

  • Business Development
  • Marketing Processes
  • Process Improvement
  • Client Services
  • Relationship Management
  • Conflict Resolution

Certification

  • Microsoft Suite (Word, Excel, Oulook)
  • Digtal Marketing
  • Google AdWords
  • Google Analytics
  • Social Media Marketing
  • Search Engine Optimization
  • Data Entry
  • Social Medial Marketing Masterclass
  • Tico

Languages

English
Full Professional
French
Full Professional
Arabic
Full Professional

Timeline

Bilingual Travel Agent

Teleperformance
05.2023 - 09.2023

Home Caretaker (Remote)

Domestic Engineer
01.2012 - Current

NRL Call (Morocco)

Call Center Customer Service Representative
01.2011 - 01.2012

tricolor.com (Morocco)

Marketing Officer
01.2008 - 01.2009

Dell Computer (Morocco)

Call Center Agent
01.2006 - 01.2009

Bachelor of Experimental Sciences -

Tico

Tico

Physiotherapy -

ESk Superior School of Physiotherapy

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Ghita Sefraoui