Ghazaleh Khayati
Lower Sackville,NS
Summary
High-energy professional skilled at welcoming guests, maintaining entrances and balancing server loads to optimize operations. Collaborative, hardworking and efficient at prioritizing and handling simultaneous tasks to promote positive dining experiences. Motivational leader and organizational problem-solver with advanced supervisory, team building and customer service skills. Experience stepping into roles and quickly making positive changes to drive company success. Focused on using training, monitoring and morale-building techniques to maximize employee engagement and performance.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Server
Roy's restaurant
Lower Sackville, Nova Scotia
08.2024 - Current
- Provided excellent customer service to ensure satisfaction.
- Greeted guests and provided menus.
- Checked food before serving it to customers.
- Assisted in training new servers.
- Collaborated with other restaurant staff members to ensure efficient operations within the restaurant environment.
- Ensured that each guest was served courteously, quickly, and efficiently.
- Delivered food orders promptly and courteously.
- Communicated effectively with kitchen staff regarding customer allergies or special requests.
- Stayed informed about daily specials, new menu items, promotions.
- Performed opening and closing duties such as setting up the dining area, restocking supplies.
- Followed health safety guidelines when preparing and serving food products.
Psychology Center Manager
Mohammadi
Tehran,Iran, Nova Scotia
04.2019 - 04.2022
- Ensured compliance with company policies and procedures as well as local regulations regarding safety, health, security and labor laws.
- Provided guidance to team members on how to handle difficult customer situations while maintaining excellent customer service levels.
- Resolved conflicts between customers and staff members in a professional manner.
- Collaborated with senior leadership teams on initiatives that would improve overall operations at the center.
- Monitored employee attendance records and addressed any issues accordingly.
Education
Bachelor of Arts - Clinical Psychology
Azad University of Tonekabon
Tehran, Iran02-2017
Skills
Event Coordination
Leadership Development
Operations Management
Programming & Entertainment Coordination
Customer Service & Brand Promotion
Languages
English
Full Professional
Farsi
Native/ Bilingual
Turkish
Native/ Bilingual
Certification
- CBT(Cognitive Behavioral Therapy)
- Schema Therapy
Timeline
Server
Roy's restaurant
08.2024 - Current
Psychology Center Manager
Mohammadi
04.2019 - 04.2022
Bachelor of Arts - Clinical Psychology
Azad University of Tonekabon
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