Gezelle Gerald
Toronto
Summary
Empathetic personal support worker with a sensitive and compassionate approach to cultivating a trusting, stimulating and varied lifestyle for residents. Offers enhanced care with a flexible learning approach for patients. Experience in hospital and in-home settings providing guidance and encouragement to patients through physical and emotional support.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Barista
Cops & Doughnuts
06.2022 - Current
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Controlled line and crowd with quick, efficient service.
- Cleaned counters, machines, utensils, and seating areas daily.
- Maintained regular and consistent attendance and punctuality.
Personal Support Worker
Humber River Regional Hospital
04.2023 - 08.2023
- Assist up to 5 patients a day to complete activities of daily living, including hygiene, feeding and toileting, and help them clean and maintain eyeglasses, dentures and hearing aids.
- Perform preventive care, routine wound management, medication administration and specimen collection.
- Provide safe mobility support to help patients move around personal and public spaces.
Pizza Maker
Blondies Pizza
08.2021 - 12.2022
- Topped pizzas with right ingredients based on orders utilizing recipe-directed amounts and distribution methods.
- Handled cash register operations by applying coupons, giving customer totals, and processing cash and credit card payments.
- Followed food safety and sanitation guidelines to prevent foodborne illnesses and promote customer health and safety.
- Monitored and maintained clean working areas and cooking surfaces.
- Maintained pizza-making and kitchen equipment to keep items in good working condition and kitchen operating smoothly.
- Prepared raw materials for cooking by cutting vegetables and preparing dough.
Team Leader
Tim Hortons
04.2019 - 02.2021
- Monitored team performance and provided constructive feedback to increase productivity and maintain quality standards.
- Supervised team members to confirm compliance with set procedures and quality requirements.
- Worked with team to identify areas of improvement and devised solutions based on findings.
- Built strong relationships with customers through positive attitude and attentive response.
- Conducted training and mentored team members to promote productivity and commitment to friendly service.
- Established open and professional relationships with team members to achieve quick resolutions for various issues.
Education
Associate of Applied Science - Personal Support Worker
George Brown College
Toronto, ON08.2023
Certificate - Secondary Education
Blessed Oscar Romero Catholic High School
Toronto, ON06.2020
Skills
- Long-term care
- Resident advocacy
- Palliative care
- Care plan development
- Resident assessment
- Problem-solving
- Communication
- Catheter care
- Gastrointestinal tube care
- Bed Bound patients
- Tracheostomy tube
Certification
- CPR / First Aid Certification - Canadian Red Cross - (Updated 2022)
- Personal Support Worker (PSW) Certification - (2016)
- Smart serve
- Basic life support
Timeline
Personal Support Worker
Humber River Regional Hospital
04.2023 - 08.2023
Barista
Cops & Doughnuts
06.2022 - Current
Pizza Maker
Blondies Pizza
08.2021 - 12.2022
Team Leader
Tim Hortons
04.2019 - 02.2021
Associate of Applied Science - Personal Support Worker
George Brown College
Certificate - Secondary Education
Blessed Oscar Romero Catholic High School
- CPR / First Aid Certification - Canadian Red Cross - (Updated 2022)
- Personal Support Worker (PSW) Certification - (2016)
- Smart serve
- Basic life support
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