Summary
Overview
Work History
Education
Skills
Certification
Timeline
BusinessAnalyst

Mandy BALDDWIN

Kingston,ON

Summary

Motivated Service Worker with exceptional social skills, communication abilities and customer service background. Dedicated to following health and safety guidelines and handling food items properly. Pursues every opportunity to support team members and proactively address issues.

Overview

2
2
years of professional experience
1
1
Certification

Work History

Barista

Tim Hortons
Kingston, ON
04.2021 - 04.2022
  • Monitored supply levels at counter and maintained customer areas to meet typical demands.
  • Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores.
  • Recommended products based on solid understanding of individual customer needs and preferences.
  • Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
  • Elevated customer loyalty by using strong communication abilities to resolve customer problems.
  • Promoted additional items with beverages, increasing store sales.
  • Constantly expanded personal knowledge of coffee styles and varieties.
  • Cleaned counters, machines, utensils and seating areas daily.
  • Operated espresso machines and commercial coffee brewers to create beverages.
  • Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.

Finishing Carpenter

custom woodworking
Kingston, ON
04.2020 - 08.2020
  • Followed strict adherence to safety protocols from job start to final clean up to prevent accidents and mishaps.
  • Used power tools and hand tools to install fixtures, floorings, trim and hardware, cutting materials to specified measurements.
  • Built shelves, doors, windows and counters to correct scale and dimensions according to blueprints and building plans.
  • Prepared cost estimates for contractors and customers, staying within requested budgets.
  • Dismantled and demolished areas prior to repairs and installment of new materials.
  • Studied specifications in building plans to determine dimensions and materials required.
  • Collaborated with other carpenters, journeymen and supervisors to complete projects.
  • Built and hung custom doors and frames.
  • Cut and shaped materials to meet outlined measurements.
  • Followed protocols and stayed organized to provide personal and teammate safety.
  • Effectively used nails, screws, pneumatic nailing systems,
  • Aligned and squared frames and forms for installation.
  • Measured and marked cutting lines on materials using pencil or chalk and marking gauge.
  • Shaped or cut materials to specified measurements using hand tools, machines and power saws.
  • Facilitated harmonious working relationships with crew members to prevent problems and conflicts.
  • Operate big machinery and hand tools to cut, shape and smooth lumber and other construction materials.

Clerk 2

South health Campus emergency department
Calgary, AB
01.2012 - 01.2013
  • helped clients get to areas of the hospital to appointments.
  • Provided quality clerical support through data entry, document management, email correspondence and overseeing operation of office equipment.
  • organized patients coming into the ER
  • Interacted with customers by phone, email or in-person to provide information.
  • Provided friendly service and assistance to clients promote customer loyalty, satisfaction
  • Routed business correspondence, documents and messages to correct departments and staff members.
  • Promptly received and forwarded incoming communications, such as phone calls, emails and letters, to appropriate staff.

Education

Certificate - Personal Support Worker

Willis College
Kingston, ON

Certificate - Medical Office Administrator

Academy of Learning College
Calgary, AB
07.2012

Trade Certificate - Carpentry Framing And Forming Foundation

SAIT 2 MAYLAND HIGHTS
Calgary, AB
06.2005

High School Diploma -

Strathmore High School
Strathmore, AB
05.2000

Skills

  • Patient Care
  • Bathing
  • Dementia Knowledge
  • Sterile Procedures and Techniques
  • Meal Service
  • ADLs Assistance
  • Emotional Support
  • Palliative Care
  • Long-Term Care
  • Skin Care

Certification

  • first aid and cpr, First aid plus

Timeline

Barista

Tim Hortons
04.2021 - 04.2022

Finishing Carpenter

custom woodworking
04.2020 - 08.2020

Clerk 2

South health Campus emergency department
01.2012 - 01.2013

Certificate - Personal Support Worker

Willis College

Certificate - Medical Office Administrator

Academy of Learning College

Trade Certificate - Carpentry Framing And Forming Foundation

SAIT 2 MAYLAND HIGHTS

High School Diploma -

Strathmore High School

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Mandy BALDDWIN