Gerom Abdelmaseh
Bakersfield
Summary
Proven professional with a track record of enhancing guest satisfaction at Target through exceptional communication and strong empathy. Skilled in customer service, bilingual communication, and prioritizing tasks efficiently. Demonstrated ability to improve operations and foster positive relationships, leveraging both hard and soft skills to exceed employer expectations.
Overview
1
1
year of professional experience
Work History
Guest Advocate
Target
10.2024 - Current
- Handled returns and exchanges professionally, maintaining positive relationships with guests while adhering to company policies.
- Increased guest satisfaction by engaging in friendly conversations and offering personalized recommendations.
- Assisted coworkers when needed in various departments in order to maintain smooth functioning of the store.
- Optimized store operations by assisting with opening or closing procedures as needed.
Assistant
Multimedia Security Systems
05.2024 - 08.2024
- Contributed to a positive work environment with strong interpersonal skills and proactive teamwork attitude.
- Greeted guests in with friendliness and professionalism.
- Answered incoming phone calls to process requests, transfer calls, or relay messages to appropriate personnel.
- Worked closely with management to provide effective assistance for specific aspects of business operations.
Education
GED -
Stockdale High School
Bakersfield, CAAssociate Degree - Pre-law
Bakersfield College
Bakersfield, CASkills
- Exceptional communication
- Strong empathy
- Stress tolerance
- Guest relations
- Bilingual
- Customer service and assistance
- Customer transactions
- Work task prioritization
- Feedback acceptance
- Cooperative attitude
- Organized
- Time management
Languages
Arabic
Native or Bilingual
English
Native or Bilingual
ASL
Limited Working
Accomplishments
• Volunteer work
• Church youth teacher
Timeline
Guest Advocate
Target
10.2024 - Current
Assistant
Multimedia Security Systems
05.2024 - 08.2024
GED -
Stockdale High School
Associate Degree - Pre-law
Bakersfield College
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